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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,990 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,990 Reviews of Victory Toyota of Brook Park - Service Center
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January 23, 2018
Helping keep peace of mind Due to the great service and friendly staff, I have been having maintenance on our family cars since we purchased them from Metro. They don't brush of Due to the great service and friendly staff, I have been having maintenance on our family cars since we purchased them from Metro. They don't brush off concerns but will investigate and provide me with a reasonable explanation for any issues with the vehicles. Their communication has been great and I have been able to get work done in a timely manner. More
by RNPORTER
Verified CustomerEmployees Worked With
January 23, 2018
20k mile check-up. I was disappointed that I couldn't get the car wash. I was leaving for vacation the next day and it was horrible. They said it was too cold. I was disappointed that I couldn't get the car wash. I was leaving for vacation the next day and it was horrible. They said it was too cold. More
by LJANSON4522
Employees Worked With
I'm not sure of any of the associates names. They were all friendly.
January 23, 2018
They took care of my problem professionally in very short or Had an emergency light go on and I drove in without an appointment. They checked it out, fixed and was on my way in an hour Had an emergency light go on and I drove in without an appointment. They checked it out, fixed and was on my way in an hour More
by HARLANJMILLER
Employees Worked With
Joe Rogers, Maggie Colan
January 23, 2018
Service I sat and waited for my oil change. I was told it would take 40/50minutes. An hour later I get a phone call the girl asks if I’m still waitin?! I told I sat and waited for my oil change. I was told it would take 40/50minutes. An hour later I get a phone call the girl asks if I’m still waitin?! I told her I was. The car was ready. Great service,NOT! More
by JANSOL1127
Employees Worked With
Don’t know names
January 22, 2018
1200 mile check I reserved the time online. When I showed up and pulled in a young man came and checked me in and another took my car back for service. Waited 45 minu I reserved the time online. When I showed up and pulled in a young man came and checked me in and another took my car back for service. Waited 45 minutes and then someone came and told me the car was done. I have had nothing but excellent service from the staff at Metro Toyota and Toyota in general. I believe you have service nailed. I plan to buy this car or lease another from Metro Toyota. I tell my friends and family about the great experience I have had with Metro Toyota and Toyota in general. Please keep up the great work. Bravo Toyota!! Kind regards, Craig Baranovic MS More
by cbaranovic
Employees Worked With
Jeff Scharbach
January 22, 2018
Fast service and fair price Had a battery installed. Had a coupon and received fast and good service. Mike Hanna got the job done. Glad I got the new battery with the cold weathe Had a battery installed. Had a coupon and received fast and good service. Mike Hanna got the job done. Glad I got the new battery with the cold weather. More
by gjo097
Employees Worked With
January 22, 2018
Very pleased Metro Toyota has been wonderful , from the buying experience to the service department. . This is my first Toyota and it certainly won't be my last! Metro Toyota has been wonderful , from the buying experience to the service department. . This is my first Toyota and it certainly won't be my last! I was a loyal general motors customer for years but their quality of product and customer service has a long way to go to measure up to Toyota . More
by JACK.FETZER
Employees Worked With
January 22, 2018
Very couteous and accomidating, great job!!! Took vehicle in for first oil change and check up. Asked to look at windshield wipers, which they took care of. Great job!! Will be seeing you again Took vehicle in for first oil change and check up. Asked to look at windshield wipers, which they took care of. Great job!! Will be seeing you again More
by DONIONSSR
January 22, 2018
Transmission replacement Everything went smoothly with Metro Toyota service from the rental car to the actual service. They took care of the issue immediately, and it was muc Everything went smoothly with Metro Toyota service from the rental car to the actual service. They took care of the issue immediately, and it was much appreciated. More
by BORZIL
Employees Worked With
January 22, 2018
Service Excellent service and help answering questions. The waiting time was what they said it was going to be. It was even sooner than they said it was. Excellent service and help answering questions. The waiting time was what they said it was going to be. It was even sooner than they said it was. More
by WLUGINBILL
Employees Worked With
Rich Holiday
