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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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February 13, 2018

Fast friendly service and an area for children I had my 1 year old son with me. It was great to have an area for him to run around in. And they were done fast. More

by FAITHGILD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Arevalo
Feb 17, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review! We are happy to hear of your experience with Metro Toyota! You and your son are always welcome! We appreciate you!

February 12, 2018

Not good. The service department employees were unfriendly, unsmiling, not happy to be there and looked right through you. I would go anywhere else but there. More

by tbreeden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Barrier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Stephanie Talbot, Devin Rupert, Sarah Byrne
February 12, 2018

Their Service representative Maggie os outstanding. Maggie always works with the customer to get the best results possible. She always remembers you and works with the service technicians to make sure More

by MICHAEL@MHJCONSULTING.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Schneider, Maggie Colan
Feb 13, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review! We are happy to hear of your experience at Metro Toyota's Service Department with Maggie! We appreciate you!

February 12, 2018

Toyota Care Quick and efficient, I go here now instead of to the dealership I leased from, which was always a minimum of 2 hours in the Service Center. This team More

by Tracy N
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don’t know who I worked with by name
Feb 13, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review! We are happy to hear of your experience with our Service Department! We appreciate you!

February 10, 2018

Pleasant surprise I called at noon, and was surprised to get a same-day appointment for 2:30 p.m. I was done in 90 minutes, as promised. We got price quotes from other More

by clmasek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan
Feb 10, 2018 -

Victory Toyota of Brook Park responded

Glad you enjoyed your experience with our Service Department! Thank you so much for your kind review! We appreciate you!

February 09, 2018

Efficiency par excellance Friendliness, efficient professionalism from beginning to end. A clean, well-kept facility providing a comfortable waiting area with complimentary co More

by WYOVISTA04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2018 -

Victory Toyota of Brook Park responded

We are happy to hear of your experience with our dealership. Thank you so much for your kind review! We appreciate you!

February 09, 2018

Went in for my last free maintence on my lease vehicle I was greeted by a nice employee on the driveline and then Maggie was our advisor and was very helpful and got our vehicle in and out in a timely mann More

by jillian.moore001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Feb 10, 2018 -

Victory Toyota of Brook Park responded

Thank you, Jill!! Thank you so much for your kind review! We appreciate you!

February 09, 2018

Work is great but slow It took almost two hours for an oil change. They do great work but bring a lunch. App was for 10:15 didn't leave till noon. More

by ROADJOE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Feb 10, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your feedback. We are always looking to improve. Thank you so much for your kind review! We appreciate you!

February 09, 2018

Needed repair on headlight Done quickly and reasonable cost Service consultant was helpful and pleasant Would recommend this dealership for sales and service without any conce More

by MCOLLINGS187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2018 -

Victory Toyota of Brook Park responded

We are happy that you were pleased with your experience! Thank you so much for your kind review! We appreciate you!

February 09, 2018

Repair service Customer service was great very informational and forth coming they are always helpful and friendly. I would come here anytime something is going on w More

by MZTYSON26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Calig, Stephanie Talbot
Feb 10, 2018 -

Victory Toyota of Brook Park responded

Thanks for your visit to our Service Department! Thank you so much for your kind review! We appreciate you!

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