Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,990 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,990 Reviews of Victory Toyota of Brook Park - Service Center
Sort by
February 19, 2018
Oops! We forgot to check the overnight box!! I scheduled my appointment for Friday 2/16 at 7:45am and stated I would drop the car off overnight. I received email and text notification regarding I scheduled my appointment for Friday 2/16 at 7:45am and stated I would drop the car off overnight. I received email and text notification regarding the appointment. While at work Friday I received no call and when I checked at the end of the day, they could not find a record of my service call. I informed them of when the car had been dropped off and keys placed in drop box. After apparently checking the box they find my keys. Too late to do any service on vehicle so I wait an extra day without my car. Service was completed as expected and no charge for oil change due to the inconvenience. I have used this dealer and service center for many years and several vehicles. I hope this is not a sign of things to come in the way of customer service. If I can get multiple notifications of the scheduled appointment and request for a survey afterwards, why can't they check if a vehicle has arrived as scheduled. More
by dh
Verified CustomerEmployees Worked With
Employee name is not important. Service Process is important
February 19, 2018
2017 Tacoma Repair There was a problem wit a catalytic converter sensor (Not sure what) and it took a few days to repair. The Service Manager called with updates, set me There was a problem wit a catalytic converter sensor (Not sure what) and it took a few days to repair. The Service Manager called with updates, set me up with a loaner and was a total professional. More
by JERDAWG2027
Employees Worked With
February 19, 2018
Fast and clean Everyone is always pleasant when I go to Metro Toyota. I came in early for my appointment and it was super busy. They said it would still be about an Everyone is always pleasant when I go to Metro Toyota. I came in early for my appointment and it was super busy. They said it would still be about an hour from my original schedule appointment but they were done before that. Their bathroom is very clean and nice. More
by LAFFY232
Employees Worked With
Maggie Colan, Stephanie Talbot
February 16, 2018
Disappointment I usually have excellent experiences here, but last time was awful. Some things were not fixed on my car ( high RPM's....loudness...loose steering, et I usually have excellent experiences here, but last time was awful. Some things were not fixed on my car ( high RPM's....loudness...loose steering, etc.) Car is still having those issues (only 9,000 mi). Nobody went over anything with me, or addressed my concerns. Felt rushed out, Now I feel that my almost $500 a mo payment is way too much! Very disappointed. More
by KAMC168
Employees Worked With
Not sure who I delt with
February 15, 2018
Easy, Friendly Always get my Prius serviced at Metro. Great service, friendly, knowledgeable. Same employees year after year. That says something...happy employees, Always get my Prius serviced at Metro. Great service, friendly, knowledgeable. Same employees year after year. That says something...happy employees, happy customers! J H More
by UNIPRINT
Employees Worked With
February 15, 2018
Excellent It was routine 95 thousand miles service. Mike who met me was very friendly and polite. In the waiting area there were fresh coffee and my favorite co It was routine 95 thousand miles service. Mike who met me was very friendly and polite. In the waiting area there were fresh coffee and my favorite cookies. Service was great. More
by NADIYA
Employees Worked With
February 15, 2018
Diagnose and repair problem with front end noise. I had an appointment on 2/12/18 for noise under the car. It was determined to be the rear shocks and front sway bar links which was done while I wait I had an appointment on 2/12/18 for noise under the car. It was determined to be the rear shocks and front sway bar links which was done while I waited. The original noise was gone when I left. Then after a few minutes another kind of rattle was heard while I was heading home on I 480. It was too late to go back so I called and returned on Tuesday 2/13. I waited 1.5 hours again then went out to see what was going on. At that time it had just been finished. The front sway bar was leaking. They replaced it at no charge to me and it seems fine now. My only comment is someone should have test driven it after completion. It would have saved me a long drive as I live in North Ridgeville. More
by joycarol
Employees Worked With
Maggie Colan
February 15, 2018
tire pressure I was able to make an appt. for the same day. Tire pressure icon on my dashboard. They found an old nail in the tire, plugged it and serviced my car I was able to make an appt. for the same day. Tire pressure icon on my dashboard. They found an old nail in the tire, plugged it and serviced my car very quickly. More
by captn222
Employees Worked With
February 14, 2018
Good service..? Excellent service due to competent and qualified service writer! Joe always takes care of thing promptly and professionally! Always get my RAV4 servic Excellent service due to competent and qualified service writer! Joe always takes care of thing promptly and professionally! Always get my RAV4 services nicely. Thanks More
by RAV4 OWNER
Employees Worked With
February 14, 2018
Great experience! Great service...Maggy is professional, personal, and clearly cares about great customer outcomes! Easy to set up appointment, great help when I arriv Great service...Maggy is professional, personal, and clearly cares about great customer outcomes! Easy to set up appointment, great help when I arrived at Toyota. More
by CATHERINE.MONNIN@YAHOO.COM
Employees Worked With
Maggie Colan
