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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,990 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,990 Reviews of Victory Toyota of Brook Park - Service Center
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February 27, 2018
experience Very efficient and honest for last 30 + years of bringing our cars for service. Have and will recommend Metro Toyota to friends and family. Never tr Very efficient and honest for last 30 + years of bringing our cars for service. Have and will recommend Metro Toyota to friends and family. Never try to do work not approved by the customer. More
by MJSTAHURSKI62747
Verified Customer
February 26, 2018
Good Service They were helpful and gave excellent service. Joe kept me updated and let me know what my options were. Didn't pressure me into any services I didn' They were helpful and gave excellent service. Joe kept me updated and let me know what my options were. Didn't pressure me into any services I didn't need. More
by rh123
Employees Worked With
February 25, 2018
No need to stress at this dealership! Metro Toyota is one dealership that you don't need to stress about going to. They are honest, upfront, and reasonably priced. Definitely a one-stop Metro Toyota is one dealership that you don't need to stress about going to. They are honest, upfront, and reasonably priced. Definitely a one-stop shop! More
by lcsank
Employees Worked With
Sarah Byrne
February 24, 2018
Exhaust system, alternator, serpentine belt, pulleys, hardwa The exhaust system was replaced with a aftermarket exhaust system due to the disparity in the price of a factory exhaust system. One year warranty on The exhaust system was replaced with a aftermarket exhaust system due to the disparity in the price of a factory exhaust system. One year warranty on the after market exhaust would be honored - But Not the labor. What the heck. You offer a so called quality aftermarket item, yet jip the customer on the potential labor. Lame. The alternator was overpriced, serpentine belt was also overpriced, and all the hard ware was expensive as well. Had to to pay $2,441.00 in Cash. Both of us are unemployed and when we asked for a simple one time gratis oil change so as to help us somewhat financially, the service manager gave us a hard time. We are very loyal customers to Toyota, and we will continue to be, but nickel and diming on a $35.00 oil change after paying $2, 500.00 Bill is not a good practice to engage in. More
by BARBARA.KUKAWKA
Employees Worked With
Other Employees :
Dan Cavin was an excellent technician that I felt comfortable working on my car., Chris Shillinger
February 24, 2018
Expedient and professional My appointment was at 4:15 for an oil change and service. The work was done and a complete explanation provided allowing for a 5:05 departure. Thank My appointment was at 4:15 for an oil change and service. The work was done and a complete explanation provided allowing for a 5:05 departure. Thank you! More
by GSMITH9
Employees Worked With
Maggie Colan
February 21, 2018
Very good service on my car and pleasant polite coordinator Dominic took care of me efficiently and listened to my chief complaint. There for regular maintenance but may car had a minor issue. Dominic listened Dominic took care of me efficiently and listened to my chief complaint. There for regular maintenance but may car had a minor issue. Dominic listened and addressed the issue with me in a professional manner. More
by CCANEPA207
Employees Worked With
February 21, 2018
Metro Service Center Staff is friendly, helpful and they listen. You are not just a number, treated like family. Friends always spoke very highly of the Service Departmen Staff is friendly, helpful and they listen. You are not just a number, treated like family. Friends always spoke very highly of the Service Department and they were so right. Buying my car from this dealership was the best decision that I could make. Thanks to all at Metro. More
by DONNI790
Employees Worked With
Maggie Colan
February 21, 2018
Thanks Mike and Maggie Mike took good care of the need for a new alternator. Later, Maggie stepped in and kindly helped with a time sensitive rental car repair issue. Man Mike took good care of the need for a new alternator. Later, Maggie stepped in and kindly helped with a time sensitive rental car repair issue. Many thanks to all. More
by RITA.BRAUNECK
February 20, 2018
Fast and great Gary came in early to get my service started because he knew I was in a time crunch. He did everything he could to get me in and out as quickly as pos Gary came in early to get my service started because he knew I was in a time crunch. He did everything he could to get me in and out as quickly as possible. More
by DEREKONTKO
Employees Worked With
Gary "CAP" Capper
February 20, 2018
Well Done Brought my car in for a minor 65,000 mike check and it was done professionally in a timely manner. I was genuinely pleased and felt that there was val Brought my car in for a minor 65,000 mike check and it was done professionally in a timely manner. I was genuinely pleased and felt that there was value for the service provided. More
by JOEL.CHERMONTE
Employees Worked With
