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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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March 15, 2018

5000 mile service Quick and convenient, plus an awesome waiting area, Metro is a great place to get your Toyota serviced. Plus, you can easily schedule an appointment o More

by cs44654
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Mike Hana and the Service Department at Metro Toyota! We appreciate you!

March 14, 2018

Great service The team at Metro Toyota did a great job and repaired the damaged mirror on the right side of my car. I damaged the mirror and the Metro Toyota team h More

by dr-math
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review, "Dr Math!" We are happy to hear your experience with Joe Rogers and the Service Department at Metro Toyota! We appreciate you!

March 14, 2018

Excellent Service Advisor Poor Diag The service advisors are well educated within the field. The diagnostic of a problem that keeps reoccurring is unsatisfactory. Technicians need to get More

by JEREMY.PELLETIER17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Jul 07, 2018 -

Victory Toyota of Brook Park responded

Thank you for your feedback, we will glad look into this situation.

March 14, 2018

very unfriendly,in service, and sales dept worse. very unfriendly dealer both in service and sales think I will look at other Toyota dealers before I lease here again. sales should be advised of sale More

by MKW829
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
asst service mgr
March 14, 2018

Excellent service, as always. They run a great service department. Clean, efficient, great staff. Very nice waiting room with plenty of amenities. I don't mind waiting for my car. More

by tmirande
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Scott Barrier and the Service Department at Metro Toyota! We appreciate you!

March 14, 2018

Scott was very accommodating as well as all the service staf I was very pleased with the service of everyone I came in contact with. The service people were very knowledgeable. I was pleased with how I was tre More

by DIANEMAROUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Talbot
Mar 19, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review, Diane! We are happy to hear of your experience with Scott, Stephanie, and the Service Department at Metro Toyota! We appreciate you!

March 04, 2018

Friendly and professional. The dealership has given me prompt, courteous and professional service on every visit. I am very satisfied and will continue to do business with Metr More

by ford.donald7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kosta Papagianis
Mar 08, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review! We are happy to hear of your experience with Kosta, Dominic, and Metro Toyota! We appreciate you and look forward to seeing you again!

March 04, 2018

Excellent Metro Toyota is the best dealership there is in The Cleveland area. The service staff has always been very professional and efficient. I love the wai More

by jkidwell16
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review! We are happy to hear of your experience with our Service Department and Metro Toyota! We appreciate you and we are happy that you own a Toyota and get such reliable service, too!

March 02, 2018

Awesome My truck is in and out timely, they don’t try to sell me things that are not needed, simply we will keep an eye and when needed we will let you know. More

by JIMCHLAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review! We are happy to hear of your experience with Barry and Metro Toyota! We appreciate you and hope you love your Toyota!

February 28, 2018

Disappointed by impersonalization of staff Overall service was good. Disappointed by impersonalization of staff member who called me on my cell phone, while I was in the waiting room, to tell m More

by TMG59
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sarah Byrne
Mar 08, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for taking the time to write this review. Your feedback is very important to us. We appreciate you and hope that you consider giving us another try.

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