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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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March 21, 2018

30K mile Tundra scheduled service The service dept. at Metro is by far the best experience I've ever had with any dealership that I've dealt with my entire life. More

by donho1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Wow, that says a lot! Thank you very much for your kind review! We are happy to hear your experience with Joe Rogers and our Service Department at Metro Toyota! We appreciate you!

March 21, 2018

Excellent Service Explanation of service and parts needed Reasonable "wait time'. I'm a 'long time' customer, an have always been satisfied with the excellent and rel More

by CAHENNINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Dominic and our Service Department at Metro Toyota! We appreciate you and your continued patronage!

March 21, 2018

90,000 mile service I really appreciated my service tech, Joe, for going above and beyond when I came in for the 90,000 mile service. He carefully checked the service rec More

by drforthus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Joe Rogers and our Service Department at Metro Toyota! We appreciate you and your faith in us!

March 21, 2018

Pleased with service department Very pleasant person to work with. Explained in detail about what service was done with our Mini van. After a long time brought our van for service h More

by KAUSIK6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Stephanie and our Service Department at Metro Toyota! We appreciate you and look forward to servicing your vehicle again!

March 20, 2018

Stephanie was very helpful and freindly Friendly and easy to work with. I wish they could have found the noise that the van makes. The rumbling sound when giving the van gas. More

by BRECKELJAMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for taking the time to write this review, James! Sometimes those bothersome noises are so hard to find. I would think, given the opportunity and some additional time, that we would be able to find the little bugger. Please keep us in mind as we appreciate you!

March 20, 2018

Quick service I was told "45 minutes to an hour" for my routine service. (Oil change, tire rotation, inspection) No problem, but I forgot my glasses. Got some cof More

by geoatpath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall, but I think it was Janice?
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Grab your glasses...Thank you very much for your kind review! We are happy to hear your experience with our Service Department at Metro Toyota! We appreciate you!

March 20, 2018

Good Experience They took me in quickly. Everyone was pleasant. Things were done efficiently. Devin was very helpful. Service was completed when I came to pick up my More

by EVA.BLANKENSHIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Rupert
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review, Eva! We are happy to hear your experience with Devin and our Service Department at Metro Toyota! We appreciate you!

March 19, 2018

Quick, efficient and the work was done to my expectation I have been coming to Metro Toyota for almost 2 years now and they always have treated me well. I will continue to use Metro Toyota. Thanks Stephani More

by jarrod.wenger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review, Jarrod! We are happy to hear your experience with Stephanie and our Service Department at Metro Toyota! We appreciate you!

March 19, 2018

Thorough inspection All systems checked, seat heater installed, two license plate light replaced in preparation for a new owner. All this in one day. Check list is helpfu More

by Careful driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Jim, Barry, Chad, Scott Barrier and our Service Department at Metro Toyota! We appreciate you!

March 19, 2018

Quality keeps me coming back. I love my Toyota Camry and I love the exceptional customer service I can count on. My husband and I have found the people there to be knowledgeable, f More

by JUSTINEJACIMOVIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary "CAP" Capper
Apr 07, 2018 -

Victory Toyota of Brook Park responded

Thank you very much for your kind review, Justine! We are happy to hear your experience with Gary "Cap" Capper, Dominic, and our Service Department at Metro Toyota! We appreciate you!

Jul 13, 2021 -

JUSTINEJACIMOVIC responded

My husband recently passed and I am disabled. Dominic made arrangements to have my car picked up serviced and returned to me the same day. It means so much to have honest people that truly care and want to help.

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