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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,990 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,990 Reviews of Victory Toyota of Brook Park - Service Center
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March 29, 2018
Excellent customer service I was wrong when I thought that the service center did not repair a recall. The recall was repaired and a wench was placed inside of the car. I did no I was wrong when I thought that the service center did not repair a recall. The recall was repaired and a wench was placed inside of the car. I did not know that it was a wench! Now I do because I had Jim show me how the wench fits into the spare tire area. Jim the service manager was very polite about the entire situation. I appreciate his promptness in resolving my misunderstanding More
by Cavs101
Verified CustomerEmployees Worked With
Stephanie Talbot, Chris Shillinger
March 29, 2018
Service of Rav4 I appreciated that the staff was on-time and ready to service my vehicle. The representative provided a thorough report of all areas. In the past I appreciated that the staff was on-time and ready to service my vehicle. The representative provided a thorough report of all areas. In the past my vehicle had a quick wash after servicing which did not take place this time. That is always a welcomed service especially after a long winter. More
by MDAVIDMCC55
Employees Worked With
Don't remember the names of employees
March 29, 2018
I always receive excellent service! I always receive excellent service at Metro Toyota. This is what keeps me coming back. Everything is done right the first time. Everyone is polite. I always receive excellent service at Metro Toyota. This is what keeps me coming back. Everything is done right the first time. Everyone is polite. More
by EMERALDANDJADE
Employees Worked With
March 29, 2018
Service done as requested. It is a friendly environment. Good atmosphere and very clean area, if you decide to wait for your car to be serviced. done as requested. It is a friendly environment. Good atmosphere and very clean area, if you decide to wait for your car to be serviced. More
by RANNSJUNK
Employees Worked With
March 28, 2018
The service personnel were polite and informative. The serv Personnel and service were very good. I have always been happy with my camry and have always had it serviced at Metro Toyota I have always recommen Personnel and service were very good. I have always been happy with my camry and have always had it serviced at Metro Toyota I have always recommended Metro to my family and to my friends. My son in law recently purchased a used Toyota from Metro and is also happy with it. More
by FVCOLONNA
Employees Worked With
March 28, 2018
45,000 mile service Good people doing good work with good appointment times and a great place to sit while the work is done. This why I drive an extra 15 minutes for serv Good people doing good work with good appointment times and a great place to sit while the work is done. This why I drive an extra 15 minutes for service. More
by DAVID MAST
Employees Worked With
Stephanie Talbot
March 27, 2018
You feel like family! Devin Rupert was Pleasant, helpful, knowledgeable. Willing to work with you to resolve issues. Waiting area large and welcoming and beverages availab Devin Rupert was Pleasant, helpful, knowledgeable. Willing to work with you to resolve issues. Waiting area large and welcoming and beverages available while you wait. More
by CHERNOWCAMILLE
Employees Worked With
Devin Rupert
March 26, 2018
Oil change 2 hours for an oil change seems to be too long. I was offered a free oil change next time which was very customer friendly but it should not have com 2 hours for an oil change seems to be too long. I was offered a free oil change next time which was very customer friendly but it should not have come to that, especially since I had. 7am appointment More
by matthds
Employees Worked With
March 26, 2018
Convenient service hours and friendly service staff I was able to come in Saturday not having to take time off and the work with done in a short amount of time at a reasonable cost. I was able to come in Saturday not having to take time off and the work with done in a short amount of time at a reasonable cost. More
by marykahelin
Employees Worked With
March 26, 2018
On time and excellent! This is the fifth Toyota (leased every 3 years) that I have serviced at Metro because their service is the best! I speak from experience because prior This is the fifth Toyota (leased every 3 years) that I have serviced at Metro because their service is the best! I speak from experience because prior to that I had two other Toyotas plus several unnamed brands. More
by Allen Kline
Employees Worked With
