Victory Toyota of Brook Park - Service Center

Efficient & Friendly Service I have taken my Prius to MetroToyota since I bought it there in 2010. The associates are always efficient & friendly. In my opinion MetroToyota has wo I have taken my Prius to MetroToyota since I bought it there in 2010. The associates are always efficient & friendly. In my opinion MetroToyota has worked diligently to maintain and improve service to their customers. More

15,000 miles service The service wait time and cost was reasonable. The Service Department representative was friendly and polite. I have been bringing my cars here for The service wait time and cost was reasonable. The Service Department representative was friendly and polite. I have been bringing my cars here for service for several years and will continue to do so. More

Accurate diagnostics; professionalism My experience at Metro Toyota service has always brought home the fact that price and value are important. Going to the dealer for my car's service h My experience at Metro Toyota service has always brought home the fact that price and value are important. Going to the dealer for my car's service has kept my car running like new after 145,000 miles. More

Maintenance on 1 car and 2 recalls in another Everything went as planed. I was bummed about 2 things they always say they will wash the car but never do. One car was picked up later and that was w Everything went as planed. I was bummed about 2 things they always say they will wash the car but never do. One car was picked up later and that was washed. Also the Corolla was my last free service appointment they stated that the filter was dirty. I wondered why didn’t they simple replace it. Will I now be required to replace it at my cost? I don’t think that’s fair. More

People are helpful and knowledgeable People are helpful knowledgeable and friendly easy to get an appointment Easy to deal with The only problem is they don’t return phone calls right People are helpful knowledgeable and friendly easy to get an appointment Easy to deal with The only problem is they don’t return phone calls right away More

Air Bag Recall This appointment was for an air bag recall. The appointment went fast as I waited and no issued noted after I left. This was a pleasant experience. Mi This appointment was for an air bag recall. The appointment went fast as I waited and no issued noted after I left. This was a pleasant experience. Mike was very professional. More

First Time Being Very Disappointed Brought Rav 4 in for maintenance beginning of March. After service, car sat in garage for 10 days. Upon using car, dashboard icon revealed that tire Brought Rav 4 in for maintenance beginning of March. After service, car sat in garage for 10 days. Upon using car, dashboard icon revealed that tire pressure was low. Returned to Metro Toyota and was told tire pressure was only 25 lbs. in one tire. I was surprised and asked if there was a nail or problem with tire. Reassured everything was fine with tire. I continued to insist that something must be wrong due to loss of air. Again, attendant reassured me tire was fine and pressures are all normal. The very next day, dashboard icon revealed that tire pressure was low, again. Mechanic at oil change in Solon told me there was only 7 lbs. of pressure in that tire and that there was a nail in the side of the tire. He inflated the tire and I drove to Metro Toyota for new tire and to express my disappointment regarding service, missed nail in tire, and three times returning for simple maintenance. More

25K service Dominic was very helpful in explaining what service was going to be performed. We are interested in leasing a car. While waiting for service to be Dominic was very helpful in explaining what service was going to be performed. We are interested in leasing a car. While waiting for service to be performed "Cap" gave us a "Car Leasing 101" course. It was very helpful and we will be back. More

Manager experience The manager (Joe) went out of his way to make sure my problem with my car was resolved and I was fully satisfied. I will not only come back but will a The manager (Joe) went out of his way to make sure my problem with my car was resolved and I was fully satisfied. I will not only come back but will also purchase my next vehicle there. More

Excellent! Everyone at Metro Toyota is friendly, courteous and professional. All service and pricing for car maintenance is explained to me in advance and after Everyone at Metro Toyota is friendly, courteous and professional. All service and pricing for car maintenance is explained to me in advance and after completion. I am always kept well informed. I like that Metro always stands behind their work and they get it right the first time. The waiting room is pleasant. The customer areas are always clean and tidy. What can I say, I love Metro Toyota and that's why I keep coming back. There are no surprises. More