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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,990 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,990 Reviews of Victory Toyota of Brook Park - Service Center
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May 24, 2018
Great Service I will not take my car anywhere else for service since buying my Corolla in 2013 because of your excellent service department. Courteous fast servic I will not take my car anywhere else for service since buying my Corolla in 2013 because of your excellent service department. Courteous fast service. More
by SARDEN965
Verified CustomerEmployees Worked With
May 23, 2018
One Word - Outstanding I have been a loyal customer since 2003 - new car purchase + certified pre-owned and both have been RAV4's. Everyone that I have encountered over the I have been a loyal customer since 2003 - new car purchase + certified pre-owned and both have been RAV4's. Everyone that I have encountered over the years has been very customer service oriented, courteous, attentive and knowledgeable. It is quite evident they value their customers. This is my "go to" place for all of my vehicle servicing / maintenance - they do excellent work and it's a nice friendly atmosphere. More
by MJF622
Employees Worked With
Other Employees :
Emma, Gary "CAP" Capper
May 23, 2018
Always excellent service Dealership is always excellent in service and customer always feels appreciated. Also they pay attention to detail and try to please customer and go o Dealership is always excellent in service and customer always feels appreciated. Also they pay attention to detail and try to please customer and go out there way to fix problems More
by NITO1976
Employees Worked With
Other Employees :
Jim Campo, Maggie Colan
May 23, 2018
outstanding service by MT I had an issue with my rear brakes ( rubbing - metal contact) come up on my return business trip from Pittsburgh on Saturday. I had a planned business I had an issue with my rear brakes ( rubbing - metal contact) come up on my return business trip from Pittsburgh on Saturday. I had a planned business trip for late Monday afternoon to Toledo. I called the MT service department at 8:00 am, talked to Maggie on Monday and explained my circumstances . She told me to come right in without an appointment, they would get me in and they fixed my problem . I was on my way back home by 11:30 with my car handling like brand new with time to get prepared for my trip later in the day. I have always received excellent service from MT and recognize the value of having certified Toyota Professionals servicing my car especially from the outstanding team at Metro Toyota . More
by RICHBASALLA
Employees Worked With
Maggie Colan
May 23, 2018
Room for improvement My oil light came on the car but was not due for an oil change according to the last Toyota oil change I had a few months back I still head over 2000 My oil light came on the car but was not due for an oil change according to the last Toyota oil change I had a few months back I still head over 2000 miles to go before needing an oil change. Explain this to the person In the maintenance department was told I could pay $99 to have them look into this. I felt that was unfair in too much and just ask them could you please just check and see if there is oil in the car and if the oil light comes on again. I am disabled and 66 years old and cannot do that or I would have done it myself. The reply was there was absolutely no oil in the car they could not explain why. There's no leaks the car is kept in the garage & I do not drive long distances. The same thing happened a couple years ago, oil was being used up much before it was due to be changed. More
by NANCEY1952
Employees Worked With
Do not know the person who greeted me & wrote the mileage down or the maintenance man who took my information
May 23, 2018
Wonderful customer service Metro is very efficient with service and knowledgeable in answering my questions. They offer various services and aren't pushy. I greatly appreciate t Metro is very efficient with service and knowledgeable in answering my questions. They offer various services and aren't pushy. I greatly appreciate the shuttle service to get me to and from work. More
by MCHMURA5
May 22, 2018
Service Department Have been a regular service department customer since October, 2014. All the service department reps are wonderful, friendly and helpful, especially S Have been a regular service department customer since October, 2014. All the service department reps are wonderful, friendly and helpful, especially Scott and Emma.😊 I always return for my car maintenance and service. Have never had anyone service my car other than Metro. Thank you for the outstanding service reps and technicians. Your great! More
by JMBESHARA
May 22, 2018
Very courteous and prompt repair. Metro took care of my loose mudflap in a very short time and everybody was very friendly and effective in handling the repair. Good job. Metro took care of my loose mudflap in a very short time and everybody was very friendly and effective in handling the repair. Good job. More
by DADMCE1
Employees Worked With
Didn't get paperwork on this very minor repair.
May 19, 2018
Buying a new car and servicing it My experience buying a new car from Metro Toyota was wonderful. My new car salesman Ken Konopka was exceptional! He took the time to explain all th My experience buying a new car from Metro Toyota was wonderful. My new car salesman Ken Konopka was exceptional! He took the time to explain all the features on the car and answer all of my questions. He even followed up after the sale to make sure I was happy with my new car. Ken was the best, most professional and knowledgeable car salesman I have ever worked with! I highly recommend him. I just had my first service appointment for regular maintenance and found the service department to be excellent as well. Great communication, courteous advisor and manager and prompt service. Thanks Metro Toyota.....you earned your 5 stars from me! More
by franhoots
May 18, 2018
Service was quick and easy. Maggie was kind and helpful. She booked the appointment for my next oil change in October. I'll be back then. was quick and easy. Maggie was kind and helpful. She booked the appointment for my next oil change in October. I'll be back then. More
by lozdowski
Employees Worked With
Maggie Colan
