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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,990 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,990 Reviews of Victory Toyota of Brook Park - Service Center
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May 28, 2018
Prompt abd courteous service, as always Appreciate Stephanie going over upcoming maintenance needs. She was very knowledgeable and thorough in being sure I understood everything. Waiting are Appreciate Stephanie going over upcoming maintenance needs. She was very knowledgeable and thorough in being sure I understood everything. Waiting area was pleasant as well—thanks for that. More
by julia.grant
Verified CustomerEmployees Worked With
Stephanie Talbot
May 28, 2018
Tire Rotation & check fluids Quick service, and they gave me my keys and said I was all set to go. However, when I went out to my car, I found it was dirty and had not been washe Quick service, and they gave me my keys and said I was all set to go. However, when I went out to my car, I found it was dirty and had not been washed, as promised. I went back in the service area, and they had a young man pick it up and take it to be washed. A few minutes later, he brought my clean car back to me. Not sure of the system, but there was water on windows, mirrors and car body. When I got home, I wiped off the car to get spots off windows, mirrors and other parts. Just didn't seem right. More
by kaydo
Employees Worked With
I didn't pay attention to names
May 26, 2018
You're Not Alone I love how an assistant takes your information, walks you into the office and WAITS WITH YOU until a liaison is available. Then, you are invited into I love how an assistant takes your information, walks you into the office and WAITS WITH YOU until a liaison is available. Then, you are invited into the large, open waiting area where you have free coffee and pastry available (and more importantly - free wifi). (Of course, had I wanted a ride home, that would have been available, too, but why the hassle when waiting is such a chill experience.) The liaison comes to you with estimates before work is done, and then brings you back to his/her desk for payment. You only deal with two people who treat you with respect and deference. I love Metro. I will never go elsewhere. More
by Teresaleej
Employees Worked With
May 25, 2018
35000 mile service Run of the mill service but quickly done and the waiting area is super nice. Service guy was great. Tvs, coffee and rolls. Good experience. Well done. Run of the mill service but quickly done and the waiting area is super nice. Service guy was great. Tvs, coffee and rolls. Good experience. Well done. More
by gwhitmo
Employees Worked With
May 25, 2018
Grrrrrrreat! We have been coming to Toyota for years, for service and/or for purchasing cars and would not go any place else. They are a wonderful group of people We have been coming to Toyota for years, for service and/or for purchasing cars and would not go any place else. They are a wonderful group of people. More
by susie.vrabel
Employees Worked With
May 25, 2018
4 Runner Steering Fix Great people. Very helpful and accommodating. I have been coming to Metro for almost 30 years and I will continue to come back! Bravo to the folks at Great people. Very helpful and accommodating. I have been coming to Metro for almost 30 years and I will continue to come back! Bravo to the folks at Metro. More
by jrifici
Employees Worked With
Stephanie Talbot
May 25, 2018
Latest service experience As usual, EXCELLENT service Center experience. Unscheduled appointment and in and out in 45 minutes and the best part was NO CHARGE! No more to say As usual, EXCELLENT service Center experience. Unscheduled appointment and in and out in 45 minutes and the best part was NO CHARGE! No more to say More
by TOGARYAT
Employees Worked With
Stephanie Talbot
May 24, 2018
Quick, courteous service Brought the car in for a recall. Scheduled the appointment and the service techs kept me up to date on the status of the repair. I was in and out in Brought the car in for a recall. Scheduled the appointment and the service techs kept me up to date on the status of the repair. I was in and out in no time. I've bought my last three cars from Metro. I'll probably continue to do so. More
by ROCKHALL73
Employees Worked With
Stephanie Talbot
May 24, 2018
Awesome and courteous!! Metro Toyota has always been polite and courteous and they were this time also. I was very pleased being greeted and told what to expect with the appo Metro Toyota has always been polite and courteous and they were this time also. I was very pleased being greeted and told what to expect with the appointment in detail! I mentioned I had a new cell phone but needed it updated to my car. No problem the service provider came over immediately and updated my phone to the car. He was very polite and extremely courteous! When leaving I thanked him & also for my my clean car waiting for me! We set up another appointment for November. Was in & out within 45 min! Well done, Metro!! Very pleased with my appointment! More
by S.SVEC
Employees Worked With
Not sure of the employee I worked with? He was the young man in the garage (with a small pony tail.)
May 24, 2018
Awesome Dealership Always a pleasure to visit Metro Toyota. Fast, Professional, Affordable, Convenient, Reliable. Nothing else needs to be said. I buy my cars here and Always a pleasure to visit Metro Toyota. Fast, Professional, Affordable, Convenient, Reliable. Nothing else needs to be said. I buy my cars here and have them serviced here as well. More
by PLEVANS01
Employees Worked With
