Victory Toyota of Brook Park - Service Center

Good diagnosis and quality service Metro Toyota Service's Scott Barrier does a great job at communicating the problems found with the car and letting you know options; fast service ! Metro Toyota Service's Scott Barrier does a great job at communicating the problems found with the car and letting you know options; fast service ! More

Short, efficient, and comfortable As always, Metro Service was clean and quick, their records about the car were quickly retrieved, the explanation of what services would be involved w As always, Metro Service was clean and quick, their records about the car were quickly retrieved, the explanation of what services would be involved was clear and thorough. Making the appointment was easy (this time by phone, some other times online). This trip was simple: 20K service provided gratis under our new car purchase agreement. Noteworthy: they had called to remind me the 2-year warranty for those services was about to expire. The waiting area is large (easy to get some distance from TV and fussy children noises), well-lighted, and provided with tables to facilitate reading, nibbling the complimentary cupcakes (usually there are donuts), and sipping the complimentary (and actually GOOD) coffee. My wait was about 30-45 minutes, as per expectation. On other visits (for actual repairs, for example) the facilities have been equally good, and the staff has kept me informed as work progressed. I drive more than 30 miles each way to go to Metro. More

We received excellent service from Metro Toyota May 29-30. My 2011 Prius was making a noise, a grinding sound. Turns out to be rear wheel bearings, both the right and left. I appreciate the same day service; My 2011 Prius was making a noise, a grinding sound. Turns out to be rear wheel bearings, both the right and left. I appreciate the same day service; I called on Tuesday at 8:00 am and got the car in by 2:30, and a call from Scott in the service area. This is a pricey fix, but Scott did a nice job letting me know this was an $1,100 fix. He ordered the part by 4:00pm on May 29, and the car was fixed by 2:00 pm on May 30th. The bill came to $1068...nice to have a bad surprise! Thank you very much for fixing my daughter's car so quickly. I also appreciate the advise that the car is in "good shape" so worth making this fix on a vehicle with 136,000 miles. That was also helpful. Thank you. More

Check engine light came on. Part needed to be ordered. The service employees are polite and knowledgeable. They keep to the timetable they promised. There is a very comfortable waiting area. I didn't ha The service employees are polite and knowledgeable. They keep to the timetable they promised. There is a very comfortable waiting area. I didn't have to wait long to come back to complete work after they ordered the part needed. More

tire rotation I bring my Camry in for a tire rotation every six months as recommended. Once a year I have the oil changed. When I brought in my car last November I I bring my Camry in for a tire rotation every six months as recommended. Once a year I have the oil changed. When I brought in my car last November I had both services done. It wasn't until I was driving home that I realized that I had had the oil changed in May of 2017, but no one said anything about not needing the oil changed. This time I said to do a tire rotation and oil change but the service agent said I only needed my tires rotated because the oil had been changed six months ago. I appreciate his honesty and not doing a service job that was unnecessary. More

Service Took SUV in for oil change and general maintenance, staff communicated well, done in timely fashion, appointment was easy to set up, would recommend t Took SUV in for oil change and general maintenance, staff communicated well, done in timely fashion, appointment was easy to set up, would recommend to others for service More

Tire pressure light on Tire pressure light has been coming on, I came in last week and they checked the tires and told me the light would go off in a couple of days. That w Tire pressure light has been coming on, I came in last week and they checked the tires and told me the light would go off in a couple of days. That was on a Tuesday and if finally went off on Friday and came on again of Saturday, so with the holiday, I came in again and a service man check the tires and as it turns out, there was a nail in the sidewall of one tire and I purchased a new Michelin tire. Service was great. I didn't have an appointment, but they took good care of me and my Camry. More

Prompt and courteous service with no-hassle appointments Really appreciated the prompt and courteous service I received. Their appointments were straight forward and easy to arrange. They even finished up Really appreciated the prompt and courteous service I received. Their appointments were straight forward and easy to arrange. They even finished up ahead of schedule for a quick in and out. And they topped it off with a car wash to send me on my way! More

Oil Change & Neww Wipers Excellent Service! Also appreciate measuring tire tread depth and brake pad thickness with each oil change without charge. . No sales pitch for addit Excellent Service! Also appreciate measuring tire tread depth and brake pad thickness with each oil change without charge. . No sales pitch for additional service. Very courteous. More

tire rotation It was easy to schedule. They are always friendly. Quick and not that expensive. Car runs great. Have been a customer for years. Thank you! It was easy to schedule. They are always friendly. Quick and not that expensive. Car runs great. Have been a customer for years. Thank you! More