Victory Toyota of Brook Park - Service Center

I bought my car here And if I want things done right this is where I bring it for service. Amanda and Scott took great care of me. Thank you Metro Toyota! is where I bring it for service. Amanda and Scott took great care of me. Thank you Metro Toyota! More

Very good, in an out quickly. Only thing I missed was the car wash was not open Only thing I missed was the car wash was not open More

I am very sutisfied for high quality for the repair of my car. Thank you very much! Regard, Walter Lendel car. Thank you very much! Regard, Walter Lendel More

Service work has been consistently performed to customer satisfaction and within quoted cost. Their time estimates have been spot on while waiting in a comfortable customer area. Everything as expected satisfaction and within quoted cost. Their time estimates have been spot on while waiting in a comfortable customer area. Everything as expected More

I went in to get my slow leak on a tire fixed. They couldn’t fix it. They said I needed a new tire. I ordered one through them. On the same day I had gotten an oil change and tire rotation. When I They couldn’t fix it. They said I needed a new tire. I ordered one through them. On the same day I had gotten an oil change and tire rotation. When I came back to get the new tire put on, I asked the service person to please check and make sure they change the right tire because they were rotated. I called a couple weeks later to let them know I had a slow leak again. I feel they changed the wrong tire. Their attitude and customer service was so bad. They didn’t even want to listen to me. The woman said you can come in, we will look at it. When I got there she was so rude. I was sitting in the waiting room for 2hrs until she came to me and said it needed a new tire and they ordered one for me. I told her “no” I just bought a new tire and I feel you changed the wrong tire. She totally dismissed my opinion and didn’t even try to help me. When I left I called the service center bc somehow I was missing a windshield wiper when I tried using them after the car wash from them. I talked to the service manager and told him about the tire as well He told me to bring it in and he would look at it. In the end HE told me it was a different tire! I know for a fact it was the same tire as it didn’t have a cap on it just like the original one. Even though he knew I was upset. He never apologized for my inconvenience or even said sorry I understand. It was all about them not being wrong. For that, I’m reluctant to ever bring my van there again. More

I had a slow leak in my tire. I went to get it fixed. They told me I needed a new tire. I ordered one through the dealership. In the end they replaced the wrong tire. I went back I went to get it fixed. They told me I needed a new tire. I ordered one through the dealership. In the end they replaced the wrong tire. I went back and showed them the tire that was leaking. They said it wasn’t the wrong tire and I needed to order another tire to fix that one. Terrible service. More

The service department at Metro Toyota is top-notch. They are friendly and knowledgeable and always put the customer's needs first and foremost. They are friendly and knowledgeable and always put the customer's needs first and foremost. More

The service was completed fast. The waiting room is nice and quiet. No problems at all. The waiting room is nice and quiet. No problems at all. More

Prompt, professional, courteous service from the moment of arrival until exit from the dealership. Repeat customer. of arrival until exit from the dealership. Repeat customer. More

Keeps you well informed, easy to schedule an appointment with my timeline. Comfortable waiting area with my timeline. Comfortable waiting area More