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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,990 Reviews

1,990 Reviews of Victory Toyota of Brook Park - Service Center

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March 03, 2023

I’ve been going to Metro for years. It’s like one big family. Great service and Excellent sales people. It also stocks a large number of parts. Which makes things convenient. I trust th More

by EMMAGUFFY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 03, 2023

Wonderful as usual every time word word word word word word word word don’t make the surveys annoying More

by JLEATON6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 02, 2023

The establishment from what I saw was neat and clean don't really have anything negative to say about them More

by cmecomn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 02, 2023

Your dealership tried to charge me $900 to repair a wire harness when taken to another auto no issues of the sort I bought this truck from the steeler ship I will never buy from you again More

by scott.bowman17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MIKE BALIS
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Victory Toyota of Brook Park responded

We do have photos of the wiring harness that a rodent apparently chewed through. We do not recommend soldering wires and taping a wire harness. In order to repair properly, the harness would need to be replaced. Replacement may cost more but it could also save you money in the long run. We hope that you understand our position and would consider changing your rating of us.

March 02, 2023

The multipoint inspection report was missing, but Metro allowed me to stop by at a later time to have the inspection repeated and recorded. I was surprised that the inspection took 30 minutes to complete More

by Tmmrtn17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Shillinger
Mar 02, 2023 -

Tmmrtn17 responded

Communication by text is inefficient. Consider making a phone call instead

Mar 02, 2023 -

Tmmrtn17 responded

!

March 01, 2023

Took my truck in for a oil change and didn't tighten oil filter I hope they didn't mess up my engine just un acceptable plus my alarm system was out of whack they had to fix that More

by Bo.davis0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SUSAN BOTTORF
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2023

Good experience. Wish I had one more complimentary oil change on my lease. I suggest oil changes and visits for entire lease. More

by PITTS1820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! we will pass that on to Toyota

February 27, 2023

Great dealership with phenomenal staff and customer service! Have not had a better experience at any other dealership, ever. Thanks guys! More

by jmarauder04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary "CAP" Capper
Mar 01, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review!

February 27, 2023

The appointment was on time The facility is organized and clean and pleasant waiting room experience The service was friendly and informative More

by jspencer9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience

February 27, 2023

Have been getting my car serviced here when they had teams (I think I was Orange back then). More

by Chers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience

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