Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews of Victory Toyota of Brook Park - Service Center
Well executed work and timely My newly purchased preowned certified '17 Rav4 Limited was scheduled for body side moldings. all was done well and I am pleased. There were some scuff My newly purchased preowned certified '17 Rav4 Limited was scheduled for body side moldings. all was done well and I am pleased. There were some scuffs from previous owner in the cargo area and they took care of them and I now cannot tell where they were. Nice attention to detail. More
Excellent service experience! Staff was friendly. Service was fast. Cost of repair was reasonable and they were able to match a coupon from another dealer. Will definitely return a Staff was friendly. Service was fast. Cost of repair was reasonable and they were able to match a coupon from another dealer. Will definitely return and I recommend this dealership to everyone. I have been thinking of this dealership for my future Toyota vehicle purchase and service. More
Good customer service Came in for a simple tire rotation and it was discovered that my brakes were in the caution area and would need to be replaced soon,. Maggie gave us a Came in for a simple tire rotation and it was discovered that my brakes were in the caution area and would need to be replaced soon,. Maggie gave us an estimate for both front and rear brakes, after our shock of how expensive the service would be, we had no choice but to replace them. Maggie was able to assist us with a coupon and a small rebate. She was friendly, competent and knowledgeable we enjoyed working with her. We purchased our Highlander from Metro Toyota and continue to have our vehicle serviced there. We even got a ride home in your shuttle instead of getting a rental, cannot remember the gentlemen’s name but a shout out to him. More
Quality service Scott is always helpful, kind and feels like a family member. He calls with updates and let's me know exactly what my choices are during the service. Scott is always helpful, kind and feels like a family member. He calls with updates and let's me know exactly what my choices are during the service. More
Metro Toyota - Great People, Great Service, Great Prices In the past I dreaded going to a service center for my car repairs. But Metro Toyota is different. They are efficient, the facilities are spotless, In the past I dreaded going to a service center for my car repairs. But Metro Toyota is different. They are efficient, the facilities are spotless, the employees are very professional and courteous, and the price is as low or lower than other car repair service centers. When I had my brakes fixed it cost less than quotes from other places. Even though my warranty has expired, I still drive the extra miles and take my car to Metro Toyota - it's worth it! More
Maintenance on after routine maintenance service performed All the items listed on the routine maintence check list we’re not addressed, especially the rountine maintence light being on after the service was All the items listed on the routine maintence check list we’re not addressed, especially the rountine maintence light being on after the service was performed. More
Professional and Friendly Never have I ever had a better experience with servicing of a vehicle I’ve owned in my lifetime. From a Sales and Service relationship, these guys ha Never have I ever had a better experience with servicing of a vehicle I’ve owned in my lifetime. From a Sales and Service relationship, these guys have it going on. Thanks Metro for making my decision awesome! More
Oil light was on. The gas cap wasn't on correctly and caused this problem. Would have liked to have known that could have been what was causing the oil lamp to stay on The gas cap wasn't on correctly and caused this problem. Would have liked to have known that could have been what was causing the oil lamp to stay on before spending the money to have it diagnosed. More
Safety and Quality Calling to make appointment is very difficult and needs much improvement. It took me three days to connect to a person. The promised call back was 24 Calling to make appointment is very difficult and needs much improvement. It took me three days to connect to a person. The promised call back was 24 hrs later More
Quick Turn Around Once again, Metro exceeded my expectations. A shout out to Dominic for fast, courteous service! I know I can always count on your team to deliver qu Once again, Metro exceeded my expectations. A shout out to Dominic for fast, courteous service! I know I can always count on your team to deliver quality work. More