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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,993 Reviews of Victory Toyota of Brook Park - Service Center
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May 09, 2019
Great Service Department! They got me in super quick and repair a dead brake light bulb free of charge. Highly recommend using them for your service needs. Department! They got me in super quick and repair a dead brake light bulb free of charge. Highly recommend using them for your service needs. More
by eric.voth
Verified Customer
May 06, 2019
It was very pleasant. Because it is always a pleasure to deal with the staff there. Anytime I need assistance the are there for me. They are very fair and the get the job Because it is always a pleasure to deal with the staff there. Anytime I need assistance the are there for me. They are very fair and the get the job done the first time. More
by RONNYG4
May 03, 2019
Service on car very good but no help on other concerns. As always, I think the service on my car at Metro is super and that is a major reason I buy my car there. This is the third car purchased at Metro. As always, I think the service on my car at Metro is super and that is a major reason I buy my car there. This is the third car purchased at Metro. However, I had two concerns that I got little or no help with. One was the extended service contract I had on my past two cars. Both of these cars were totaled at less that 50,000 miles and I was seeking an extended service contract on this car at a discounted or no price. The service people referred me to the finance department who claimed no responsibility or knowledge and referred me to Toyota Customer Service.i do not consider that a valid answer. “I will look into that and get back to you” is what I expect. The other concern was setting my car up for Entunes. The lady who was helping Sarah Byrne on April 23, 2019 said she could help me, but couldn’t. The ratings below on the service center apply only to the area that services cars, not the administration. More
by JPENDERGAST
May 02, 2019
Awesome customer service I had my tires rotated and oil changed. I also had a recall for passenger air bag fixed. The expected wait time was exact; my service manager, Scot I had my tires rotated and oil changed. I also had a recall for passenger air bag fixed. The expected wait time was exact; my service manager, Scott Barrier, went over what was done and the multipoint check. He is always so efficient and great to deal with. I have leased/purchased 9 vehicles from Metro over the years and his customer service keeps me coming back. More
by LZIDEK
Employees Worked With
May 01, 2019
Three new cars from Metro and always great service. Good people -- friendly --feels right. A very smooth , efficient operation . The waiting area is very comfortable ---appreciate coffee and snacks.M Good people -- friendly --feels right. A very smooth , efficient operation . The waiting area is very comfortable ---appreciate coffee and snacks.Metro is the only Toyota store I use despite the distance from my home. More
by MPVENDER
Employees Worked With
Maggie Colan
April 30, 2019
Thorough inspection and quality service I was grateful for the service provided to ensure the safety of my vehicle, and for receiving a rental due to time involved. Glad to have a new airba I was grateful for the service provided to ensure the safety of my vehicle, and for receiving a rental due to time involved. Glad to have a new airbag for passenger seat! More
by r.s.
Employees Worked With
April 28, 2019
Excellent Service again We have been taking our Corollas there since 2008 and have always had an excellent experience. For tires we always use an independent dealer but Metro We have been taking our Corollas there since 2008 and have always had an excellent experience. For tires we always use an independent dealer but Metro has always let us know when the tires were ready for replacement and the tire dealer always found they had given us a straight and correct reccomendation on need of replacement. More
by dchamrick2
Employees Worked With
April 24, 2019
GOOD SERVICE 1 PART WAS MISSING, BUT NOW I HAVE IT, APPRECIATE AND THANK YOU SO MUCH FOR ALL YOUR HELP. MY CAR IS COMPLETE NOW. THANKS A LOT. 1 PART WAS MISSING, BUT NOW I HAVE IT, APPRECIATE AND THANK YOU SO MUCH FOR ALL YOUR HELP. MY CAR IS COMPLETE NOW. THANKS A LOT. More
by XIOMARA1
Employees Worked With
Edgar Arevalo
April 21, 2019
Recall notice Very professional. Was out of there fairly quickly. I was there for a recall (airbag) and the service rep noticed one of my back lights was out and to Very professional. Was out of there fairly quickly. I was there for a recall (airbag) and the service rep noticed one of my back lights was out and took care of that. More
by GHANRA
Employees Worked With
Other Employees :
Maggie Colan, Stephanie Talbot, Devin Rupert, Sarah Byrne
April 19, 2019
Professional Service You may find the price of service is higher but you get the service you pay for Thanks for taking good care of me I know when I drive away I have no You may find the price of service is higher but you get the service you pay for Thanks for taking good care of me I know when I drive away I have no worries More
by JMMARQ1956
Employees Worked With
Stephanie Talbot, Sarah Byrne
