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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,993 Reviews of Victory Toyota of Brook Park - Service Center
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August 13, 2019
Great It is always reassuring when I walk into the service area, I recognize all the various people. Having been a customer with my car since 2004, there a It is always reassuring when I walk into the service area, I recognize all the various people. Having been a customer with my car since 2004, there are some changes in personnel. I always say "Hi" to the reps who I have dealt with. More
by cbau
Verified CustomerEmployees Worked With
Mikhail Hana, Maggie Colan
August 12, 2019
Great Service I have been taking both of my cars to Metro for service many years and have always received excellent care. If there has ever been an issue or problem I have been taking both of my cars to Metro for service many years and have always received excellent care. If there has ever been an issue or problem it is resolved quickly. More
by Kirb8423
Employees Worked With
August 12, 2019
Service department Excellent customer service. Joe was my service writer. Ken was my shuttle driver. This company is very concerned about customer satisfaction. They do Excellent customer service. Joe was my service writer. Ken was my shuttle driver. This company is very concerned about customer satisfaction. They do an excellent job! I will definitely continue to bring my Toyota Camry to this dealership.. I myself have spent 25 years as a service writer for several car dealerships. I can say from experience this service is excellent. More
by Silvia
August 10, 2019
Always a pleasant experiance Scott, always takes good care of me. It is a nice new building. And I also love the waiting room.Everyone is so friendly and caring. Scott, always takes good care of me. It is a nice new building. And I also love the waiting room.Everyone is so friendly and caring. More
by RONNYG4
Employees Worked With
August 07, 2019
Scott in service was wonderful. The service team did wonderful job keeping me updated and having my vehicle completed on time. I recommend this dealership to my family and friends. The service team did wonderful job keeping me updated and having my vehicle completed on time. I recommend this dealership to my family and friends. More
by jmiller53
July 30, 2019
no one listened to our description of problem Either someone didn't tell him what our problem was but it costs me over $100 for no results. I was told it was fixed, paid, got in the car and was s Either someone didn't tell him what our problem was but it costs me over $100 for no results. I was told it was fixed, paid, got in the car and was still a dead instrument panel which is exactly our description of the problem. I feel no one read our description. We would reset a fuse, it would work and then not work. He reset some pins and thought he fixed it.....he just did what we did but it cost me money for nothing More
by rmegesi
Employees Worked With
Don't know any of their names
July 28, 2019
Quick and convenient It is so convenient that Toyota has Saturday hours and they quickly serviced my car and even washed it at a reasonable cost. Mary Kahelin It is so convenient that Toyota has Saturday hours and they quickly serviced my car and even washed it at a reasonable cost. Mary Kahelin More
by marykahelin
Employees Worked With
July 26, 2019
Metro Toyota service call. I was extremely satisfied with the service. It is why I return because I am confident that the quality of service has not diminished. Keep up the goo I was extremely satisfied with the service. It is why I return because I am confident that the quality of service has not diminished. Keep up the good work. More
by Andy D
July 25, 2019
Recent service review I bought my firstHighlander from Metro Toyota and second from Brunswick Automart. I have had them for a total of 16 years (10 with first one and 6 wit I bought my firstHighlander from Metro Toyota and second from Brunswick Automart. I have had them for a total of 16 years (10 with first one and 6 with current one). Have used Metro’s service with them since then. Their service department has gone down in the past few years. So I will not be returning to them after the current service done as I feel they didn't fix the original problem the first time (charging $70). Then the second time after my husband doing research and told them what the problem was spent 8 hours trying to figure it out and finally fixing it with a charge of $796+. After talking with them they “knocked off” $100 which in essence is only $30 since we already paid $70 for the first supposed fix! Even the corporate office was of no help! I’ve always loved my Highlanders and if I ever get another one I definitely will not be using Metro Toyota for my service and for that matter not as long as I have this Highlander.. More
by KLREBHOLZ
Employees Worked With
July 22, 2019
Pleasent and happy atmosphere! I have not had a bad experience on any visit! I have not seen the golden doodle there lately, I always enjoyed a dog friendly place! He was a topic o I have not had a bad experience on any visit! I have not seen the golden doodle there lately, I always enjoyed a dog friendly place! He was a topic of conversation, I was talking to another customer about our past dogs and experiences. More
by FREDDIE1013
Employees Worked With
