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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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October 02, 2019

Usual excellent service Friendly professional employees, great service, repairs & work you can depend on . Service is always on time. I especially appreciate my car being was More

by kack4_larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Oct 05, 2019 -

Victory Toyota of Brook Park responded

Thank you for your amazing, 5-star review for Maggie and our Dealership. We are delighted you had an outstanding Service visit. Thanks again for sharing your feedback.

October 02, 2019

Great! I have nothing bad to say . The waiting area is nice. The employees are very nice. I do see that there is a lot of turnover. I used to see some More

by deb.winston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Oct 05, 2019 -

Victory Toyota of Brook Park responded

Thank you for your "great" review! We appreciate your kind words for our Service Department.

September 19, 2019

Service after a year. Service department is both honest and helpful. They explain everything not like a gmc dealership in Medina. Great people great place. The only dealers More

by Schmiti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan
Sep 20, 2019 -

Victory Toyota of Brook Park responded

WOW! Thank you for your awesome, 5-star review! We appreciate your kind words for our Service Department and Dealership! You rock!

September 15, 2019

Wait time Waiting an 1 hour and 20 minutes to get your tires rotated and fluids checked seems like a long time when you have an appointment. More

by woodwardcharlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gary "CAP" Capper, Edgar Arevalo, Brad Barbee, Billy Delancey, Mark Bella, Matt DeCapua, Katrina Brown
Sep 16, 2019 -

Victory Toyota of Brook Park responded

Thank you for your feedback.

September 15, 2019

New battery I did not have an appointment. But needed a new battery. The service manager squeezed me in on a busy Saturday so thankful as that is my only car More

by debra7486
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Victory Toyota of Brook Park responded

Thank you for your awesome Service Department review! We are happy we could help!

September 12, 2019

exemplary as usual! Courteous, convenient, professional. That about sums it up. Oh and I got a chance to tell the Boss I liked his 50th Year Anniversary commercial More

by PLEVANS01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Schneider.
Sep 12, 2019 -

Victory Toyota of Brook Park responded

We appreciate your kind words for our Dealership. Thank you for your feedback.

September 10, 2019

The Best Dealership Keeps Getting Better From the time I made the appointment at Metro, I was impressed. I called and made the appointment I wanted very quickly. When I arrived there were e More

by DADWILKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2019 -

Victory Toyota of Brook Park responded

Thank you for your feedback. We appreciate you taking the time to share your Service Department experience. Thanks again for choosing Metro Toyota.

September 08, 2019

Unfinished service. The front hood roof was left open, which I did not realize until driving down highway. The warning oil light was not turned off. Little things- make More

by CYETMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah Byrne
September 05, 2019

Great job! Thanks for a smooth service appointment! I found out that I may not have needed one of the filters I was charged for, but overall I’m happy. More

by kim_mihalik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Byrne
Sep 05, 2019 -

Victory Toyota of Brook Park responded

Thank you for your feedback!

September 04, 2019

Great service Quick and fast service. Was please with the second service on my Tacoma. I had no question since everything was explain in great detail. Will be back. More

by Kasper1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Byrne
Sep 05, 2019 -

Victory Toyota of Brook Park responded

Thank you for your kind Service Department review! We appreciate your feedback.

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