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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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February 05, 2020

Have been a customer of this dealership since 1985. In all that time of buying our cars and having them serviced have we ever been disappointed in metro Toyota. Thank you! More

by CHARLIEANDCLAUDIA
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Feb 07, 2020 -

Victory Toyota of Brook Park responded

Thank you for being a member of our Metro family! Your kind words for our Dealership are appreciated! Thanks again.

February 02, 2020

I would like service hours to run later like sunnyside honda. The service tech (female) was very helpful in letting me know that there was an extended warranty on the vans sliding doors witch were fixed More

by BRECKELJAMES
Recommend Dealer
Yes
Employees Worked With
Not sure what her name is but very good
Feb 07, 2020 -

Victory Toyota of Brook Park responded

Thank you for your feedback. We appreciate you sharing your experience.

February 02, 2020

Always greeted by friendly staff and the service department is great. I have taken my car back on ocassion for it's regular oil change and I have always had a pleasant experience. Thank you all for More

by sprats0121
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2020 -

Victory Toyota of Brook Park responded

Thank you for your kind review for our Service Department. We appreciate you.

January 30, 2020

toyota contacted me about a rust problem with my truck frame the service rep explained the process of treating the frame of my truck. to help with your costs, I declined the offer of a loaner. More

by CBRIHA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2020 -

Victory Toyota of Brook Park responded

Thank you for your feedback. We appreciate you.

January 28, 2020

My recall maintenance for CRC (Frame Corrosion Resistant Compound) Application was performed very satisfactorily at Metro Toyota, Cleveland, Ohio. All of the activities were explained in full, and performed More

by BOB.PELLEY
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2020 -

Victory Toyota of Brook Park responded

Thank you, Bob! We appreciate your kind words and 5-stars for our Service Department. You're the best!

January 27, 2020

quick and easy I called in the morning on a tire issue and the service team got me in within the hour; service completed within the hour. Very helpful. More

by jennifer scofield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan
Jan 31, 2020 -

Victory Toyota of Brook Park responded

Thank you, Jennifer. We appreciate your feedback. We're happy we could take care of your tire "quick and easy". You're the best!

January 27, 2020

Prompt and Courteous Service. Had the first service for my new 4Runner. Prompt and courteous service by the Metro team. The waiting area was nice and offered food and beverage as y More

by Gary Livingston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan
Jan 31, 2020 -

Victory Toyota of Brook Park responded

Thank you for your fantastic Service Department review! We appreciate your feedback.

January 26, 2020

Saturday service appreciated I really do appreciate service hours available on Saturdays so that I don't have to take off time from work to get it done! More

by marykahelin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall his name
Jan 31, 2020 -

Victory Toyota of Brook Park responded

Thanks for your "Saturday.. "review. We are happy to be here when you need us!

January 23, 2020

Oil change & checkup. I arrived a bit before my scheduled appointment, was taken in immediately and was back out less than 40 minutes later. The staff who helped me were v More

by WJRPROROK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2020 -

Victory Toyota of Brook Park responded

Thank you for your awesome review for our Service Department! We appreciate your feedback!

January 21, 2020

Wonderful Service Department! Each time I bring my 2018 Highlander in for the 5,000 mile check-up I am met immediately by a service representative. My needs are met in very good More

by ORFF543
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not recall the young lady that checked me in upon arrival. Maybe it was Sarah., Sarah Byrne
Jan 23, 2020 -

Victory Toyota of Brook Park responded

We appreciate your 5-star review for our Service Department. We are delighted to know that your Service needs are met in a timely manner. We value you as a customer and are happy you are a part of our Metro Family. Thank you!

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