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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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April 06, 2020

it was my car's 6mos checkup Clean, comfortable, and friendly folks. Love the aquarium too! Try to answer every question. Tony took time to show me more features on my car aft More

by PTINDAL4838
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2020

All my service needs are done by Metro. I am always treated with respect. Needed repairs are always explained for my understanding, or time frame of needed repair is given. More

by NATALIEWILSON965
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2020 -

Victory Toyota of Brook Park responded

Thank you for your kind Service Department review. We appreciate your feedback.

March 25, 2020

Pleasant Came in for Toyotacare 10k mile checkup. Waited in the comfort of the lobby and just a little over an hour. No issues. Very pleased with Metro Toyota. More

by cconcep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Victory Toyota of Brook Park responded

Thank you for your kind words for our Service Department. We appreciate your feedback.

March 23, 2020

Scott in service was able to get me me in quickly and take care of my normal maintenance along with ordering I me a part More

by ckollin
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Victory Toyota of Brook Park responded

Thank you for your kind words for our Service Department. We appreciate your feedback.

March 22, 2020

Good Work Everyone in the service department was friendly and courteous I felt the repair was excellent; the car drove beautiful afterward. The price of the rep More

by maehelmuth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Victory Toyota of Brook Park responded

Thank you for your feedback. We appreciate you sharing your experience.

March 18, 2020

Service with a smile. Great staff at Metro Toyota! Waiting time is at a minimum. Even with the weather being terrible, my Rav 4 was washed. More

by KEVBASSMAN
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2020 -

Victory Toyota of Brook Park responded

Thank you for your Service Department review! We appreciate you sharing your experience and also your 5-stars. We appreciate you.

March 17, 2020

The work done fixed the problem, but created possibly a secondary problem with the electrical system. Tried calling but no one will call us back. More

by psimonek
Recommend Dealer
Yes
Employees Worked With
Mike Hana
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2020

Will never step in your dealership ever, want no part of your establishment, Metro Toyota jeopardize the security of my personal information and used and gave my VIN number to another vehicle being serviced More

by FA_DURANGO
Recommend Dealer
No
Employees Worked With
Chris Shillinger, Store Manager, one ??
Mar 17, 2020 -

Victory Toyota of Brook Park responded

Sorry for the misunderstanding your personal information was never jeopardized, the vin number was entered wrong in toyotas computer, toyota showed your vehicle had the recall done. that is all that happened we did your recall and fixed it with toyota. no personal information was ever given out.

March 11, 2020

Metro Toyota is an excellent place to buy your car and to take it for maintenance. I have never experienced anything but professionalism and courtesy from everyone who works there. More

by jkidwell16
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

Victory Toyota of Brook Park responded

Thank you for your 5-star review! We appreciate your kind words for our Dealership.

March 08, 2020

Outstanding Outstanding. They knew what my needs were and took care of them. Its nice to deal with people that care about serving you and doing the job right the More

by DMJCPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Victory Toyota of Brook Park responded

Thank you for your feedback. We appreciate you sharing your feedback.

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