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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,993 Reviews of Victory Toyota of Brook Park - Service Center
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May 04, 2020
Getting recall fixed Metro Toyota did a great job. Got in right away and they were very quick. Metro Toyota is great. Been going there for years and they have always been Metro Toyota did a great job. Got in right away and they were very quick. Metro Toyota is great. Been going there for years and they have always been top notch. More
by JIMDAV5
Verified CustomerEmployees Worked With
April 27, 2020
damage My rave looks great a shout out to Melissa and Lenny.Lenny picked up my rave and dropped off rental.Melissa made sure I was taken care of with insuran My rave looks great a shout out to Melissa and Lenny.Lenny picked up my rave and dropped off rental.Melissa made sure I was taken care of with insurance and rental agency. Thank you for an easy experience More
by MAMATEX1
Employees Worked With
Melissa and Lenny
April 27, 2020
Maintenance check-up I took my Toyota RAV4 for it's regular maintenance check and was very happy with the experience. The service was prompt and seems to be efficient. I took my Toyota RAV4 for it's regular maintenance check and was very happy with the experience. The service was prompt and seems to be efficient. More
by pttwin57
Employees Worked With
April 26, 2020
Somehow I just feel like I’m a number. The vehicle was Somehow I just feel like I’m a number. The vehicle was not washed. I find it very convenient to the car wash was down. I had a warranty issue I want Somehow I just feel like I’m a number. The vehicle was not washed. I find it very convenient to the car wash was down. I had a warranty issue I wanted to bring up on my paint job and usually you guys bring that recall notice stuff up was not mentioned to me at all and I forgot now I have to go back again that’s a big inconvenience to me. I’m thinking it’s not worth it for me to drive all the way to metro I might I’ll just find a dealer closer to me to do my service work. More
by WAYNEWSCHULTZ
Employees Worked With
I don’t remember the name of the employee you guys were skeleton crew
April 23, 2020
Always great service and awesome customer service especially from Gabriel Melendez great person to talk to and responsible, knowledgeable and helpful. Chris Ollar also great sales rep especially from Gabriel Melendez great person to talk to and responsible, knowledgeable and helpful. Chris Ollar also great sales rep More
by NITO1976
April 23, 2020
Great Service I arrived at the dealer at my scheduled time and was greeted immediately. They were able to take care of my repair quickly and accurately. I arrived at the dealer at my scheduled time and was greeted immediately. They were able to take care of my repair quickly and accurately. More
by raffcycles
Employees Worked With
Other Employees :
Maggie Colan, Sarah Byrne
April 20, 2020
Very pleasant experience. Very informative about everything. They put no pressure on you. Explain everything. They work with you to get you the best deal possible. The service department is phenomen everything. They put no pressure on you. Explain everything. They work with you to get you the best deal possible. The service department is phenomenal. I wouldn't go anywhere else to buy, lease or for service. More
by Mouse4022
Employees Worked With
Other Employees :
Maggie Colan, Sarah Byrne
April 16, 2020
One star is too high. This is a stereotypical dealership that only cares about you when you’re buying or leasing a car from them. Once you drive off the lot, they couldn’t care less about you. They build up that only cares about you when you’re buying or leasing a car from them. Once you drive off the lot, they couldn’t care less about you. They build up the service department when selling you the vehicles, but the mechanics are largely incompetent and the ownership is stingy and will not provide restitution if they damage your car while performing service. The sales staff is rude and aggressive, the owner is even worse, and there are simply better options to purchase a car from. More
by ibjammin9296
April 12, 2020
My car was not even washed. Unfriendly atmosphere. Nothing like before. Maybe is due to the pandemic.?I love you guys anyway. Been with you for years. Nothing like before. Maybe is due to the pandemic.?I love you guys anyway. Been with you for years. More
by TIERRASNUEVA
Employees Worked With
April 12, 2020
My Go to place for repairs Can't say enough good things about the service I receive at Metro Toyota. That is the reason I keep coming back--exceptional service each and every t Can't say enough good things about the service I receive at Metro Toyota. That is the reason I keep coming back--exceptional service each and every time. More
by NANVAL23
Employees Worked With
