Victory Toyota of Brook Park - Service Center

I arrived a little early for my appointment and was immediately checked in for service. From beginning to end of service it took less than 45 minutes. Very friendly and distancing was all set up! immediately checked in for service. From beginning to end of service it took less than 45 minutes. Very friendly and distancing was all set up! More

scheduled free maintenance i have been leasing my cars from you since 1999. However I was very, very, very disappointed with your total COVID-19 compliance for your employees i have been leasing my cars from you since 1999. However I was very, very, very disappointed with your total COVID-19 compliance for your employees., I could not believe the lack of caring or training/knowledge. Men going in the bathroom at the same time; no masks; dumping your old coffee over the counter into the sink; leaving a personal cup on the water cooler when going to the bathroom. Sales personal right next to the guest and not having a mask on. Washing cups etc. without gloves on............and more. A few were very trained and considerate...........but you only received 50% from me. I manage multi-family housing and we even take temps each day and wear masks (even) during leasing appointments. More

annual chack, air compressor replacement for air conditioner The staff in the service area was courteous, helpful. There was no pressure to fix the air compressor , they were up front about pricing and time fra The staff in the service area was courteous, helpful. There was no pressure to fix the air compressor , they were up front about pricing and time frame ,It was easy to schedule a same day appt by phone. They wee prompt about calling for the pick up, Their was plenty of time to drop off or pick up the car. More

Awesome service workers They are all so friendly and knowledgeable. Everyone you deal with is professional, and helpful. I appreciate them also wearing masks, which made me f They are all so friendly and knowledgeable. Everyone you deal with is professional, and helpful. I appreciate them also wearing masks, which made me feel very safe. More

Have always gotten a prompt appointment for service when needed. Service department employees always very pleasant and professional. Actually had someone else take car in for me this time. needed. Service department employees always very pleasant and professional. Actually had someone else take car in for me this time. More

Fantastic visit at Metro from Terri greeting me & Mike who helped with explaining/accessing car, Glenn fixing it, & Ken shuttling me. Thanks to all of you! who helped with explaining/accessing car, Glenn fixing it, & Ken shuttling me. Thanks to all of you! More

Great service and good Covid-19 protection Impressed with the precautions they took to prevent infection. They did an inspection for a long road trip at no charge! Cleaned the car too! Got sch Impressed with the precautions they took to prevent infection. They did an inspection for a long road trip at no charge! Cleaned the car too! Got scheduled very quickly and they were flexible when I had to change the schedule. More

Excellent hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh hhhh More

Appointment? I usually drop my car off the night before for an oil change. This time I made an appointment online. I arrived on time then proceeded to wait in the I usually drop my car off the night before for an oil change. This time I made an appointment online. I arrived on time then proceeded to wait in the lobby. I had to wait approximately 2 hours before the job was done. Seems somewhat long to wait for having an appointment. I do like that I receive a sheet that keeps track of tire tread, brake wear, etc. More

Sequoia repair job The repair job was perfumed great as usual. This is why i continue to but all my cars at Metro and keep going back for service. The repair job was perfumed great as usual. This is why i continue to but all my cars at Metro and keep going back for service. More