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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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June 30, 2020

The staff are amazing. The best dealership in town. I never had an issue with them each time I have a service done. I highly recommend Metro Toyota. More

by ALMANFEL
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne
Jul 07, 2020 -

Victory Toyota of Brook Park responded

Thank you for the great review!

June 30, 2020

Car hood was left adjacent when given to me. If I was driving at 55 mph the hood potentially could jane flipped open. My car was left outside while raining and expected me to walk in the rain to get my More

by jimnjon
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2020

It was fine I was suppose to have a tire rotation. However, about a week later I realized they never did the rotation. It was easy to tell because I have tire tha More

by NITESKY014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Byrne
Jul 08, 2020 -

Victory Toyota of Brook Park responded

Hello, have you reached out to let us know the problem? If we didn't perform up to your standards or missed anything, please let us know. We will do whatever it takes to right this wrong. Please let us know. Thank you.

June 26, 2020

On time, as promised My Avalon was in for a recall and oil change. Everything was done at the promised time with car wash. As always, the staff was friendly and curteous More

by DKOLLAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Victory Toyota of Brook Park responded

Much appreciated and thank you for your business.

June 26, 2020

You guys care I trust Toyota, never had a problem I can’t think of anything else, just trust and honesty. Thank you, thank you, thank you. Thank you More

by ECKOSPIRIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan
Jul 07, 2020 -

Victory Toyota of Brook Park responded

"Thank you, thank you, thank you." That is music to our ears, but we want to say one thing. THANK YOU!

June 26, 2020

Courteous and fast ! In addition, I was able to get some computer work accomplished. The dealership had get internet speed. Everyone was kind and helpful. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 07, 2020 -

Victory Toyota of Brook Park responded

Thank you Mike!

June 26, 2020

Great service, they offered alternate solutions to the problem, and actually recommended the least expensive. Really appreciated that! We bring multiple vehicles here to be serviced, and will continue t More

by laura.nolan
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne
Jul 07, 2020 -

Victory Toyota of Brook Park responded

BOOM! Straight 5's across the board. Thank you, Laura!

June 26, 2020

Very Please with our visit ! Well organized, Kind but Professional people to work with.. Well worth the drive from Wadsworth. Quite refreshing Very nice. We will return. More

by HWHITE014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2020 -

Victory Toyota of Brook Park responded

This is music to our ears! Thank you, Clarence.

June 26, 2020

Went well Took care of muffler problem promptly. Also answered some questions I had about future service. Appreciated that I could get the problem taken care More

by pjhartland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2020 -

Victory Toyota of Brook Park responded

We love Scott. Thank you for your kind words.

June 26, 2020

Fantastic friendly professional service. I really appreciate you. At the last appointment you prepared me for an upcoming improvement. This appointment you suggested another improvement for the next More

by JENA.SUHADOLNIK
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Jul 07, 2020 -

Victory Toyota of Brook Park responded

Thank you!

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