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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,993 Reviews of Victory Toyota of Brook Park - Service Center
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Verified Customer
August 17, 2020
Slow, bad good service. It appears that MT is busier than usual after they opened again. The outside tent is a good addition for customers waiting. usual after they opened again. The outside tent is a good addition for customers waiting. More
by A_KHAVARAN
Employees Worked With
August 17, 2020
It took about twice as long to complete my recall service than they said. However, I did not get COVID-19 while waiting in the waiting room, and for right now that makes me happy. than they said. However, I did not get COVID-19 while waiting in the waiting room, and for right now that makes me happy. More
by CS
Employees Worked With
August 15, 2020
50,000 mile service on RAV4 Always bring my vehicles in for service every 5,000 miles to Metro Toyota because of their outstanding service. The only difference this time is that Always bring my vehicles in for service every 5,000 miles to Metro Toyota because of their outstanding service. The only difference this time is that I ended up leaving with a new 2020 RAV4 hybrid. Highly recommend Metro Toyota for both service and sales! More
by sleonard3
August 13, 2020
In and out efficiently and effectively. All areas requested were addressed. I was called when work completed. What more do I need to say. Works for me. requested were addressed. I was called when work completed. What more do I need to say. Works for me. More
by coinkeeper
Employees Worked With
August 12, 2020
kept me waiting i went in for an oil change and some recall work. the service person wrote down my cell phone number and said would call when the work was done. i s i went in for an oil change and some recall work. the service person wrote down my cell phone number and said would call when the work was done. i sat in the waiting room 4 hours and couldn't take it any more and went back to check on my car. my service person was not there. no one was there except for one person. i asked if my car was finished and he looked up my paperwork and said my car was ready. later i learned that the service tech phoned my wife's phone instead of mine to say the car was ready. i estimate that i sat around an extra two hours because this idiot called the wrong phone number. this is the last time i go to metro toyota for anything. More
by tomtoth0
Employees Worked With
August 10, 2020
Picking up my truck My service tech was very professional and explained the services he preformed on my truck. The porter was friendly. The service writer seemed to disco My service tech was very professional and explained the services he preformed on my truck. The porter was friendly. The service writer seemed to discount my ability to recognize my own vehicle from 50ft away. More
by nurselynne
Employees Worked With
I do not remember anyone's name except the service tech's name was Kevin
August 09, 2020
Long Time Customer I have been going to Metro Toyota for over 30 years and their service is still outstanding!! Top notch service personnel that are always friendly and I have been going to Metro Toyota for over 30 years and their service is still outstanding!! Top notch service personnel that are always friendly and helpful! More
by Jann M.
Employees Worked With
August 07, 2020
I thought the service package I purchased included air filters per who I spoken too when I purchased and this is the second time I purchased this package and filters were exchanged in prior services filters per who I spoken too when I purchased and this is the second time I purchased this package and filters were exchanged in prior services More
by NITO1976
Employees Worked With
don't know who assisted me
August 07, 2020
Terrible service For the first time in ten years I was so disappointed with the treatment of my car that I take excellent care of. The first thing was my key which wa For the first time in ten years I was so disappointed with the treatment of my car that I take excellent care of. The first thing was my key which was not in the ignition but thrown on the dashboard of my car which had oil on it and when they threw it on my dashboard it had oil on my dashboard, then I had noticed that oil was smeared on the gear shift, door handle, door panel and a big hand print was right on my hood where they slammed it shut. I have never got my car back so dirty the whole ten years I have been coming there. Also the sticker that they put on the windshield for the next oil change was rolled up and thrown in my console. What a shame that they didn't give a crap about my car and treated it that way. No pride in there work, they dirty my car and treated it with no respect. Now I wonder if the oil was changed in the first place but with oil all over the interior I think it might have been, or they just might of topped it off. What a disgrace, I wanted to turn around when I left and showed them my car and how they treated it but I knew nothing would be done about it. No one cared enough to worry about the treatment of my car in the first place. What a shame Toyota allowed this to happen. More
by CHAMBERS98
