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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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September 28, 2020

The service was good. There was just one discrepancy on the rotation of the tires but Joe Rogers took care of it. I recommend anyone to see him. More

by JST4SPEED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Victory Toyota of Brook Park responded

Joe is the man! We appreciate you sharing your thoughts and we are glad it was sorted out. Have a great day.

September 26, 2020

GREAT SEVICE as ALWAYSGREAT SEVICE as ALWAYSGREAT GREAT SEVICE as ALWAYS GREAT SEVICE as ALWAYS GREAT SEVICE as ALWAYS GREAT SEVICE as ALWAYS GREAT SEVICE as ALWAYS GREAT SEVICE as ALWAYS GR More

by TUAMOTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne
Sep 28, 2020 -

Victory Toyota of Brook Park responded

BOOM! We GREATLY appreciate your kind words.

September 20, 2020

We've used Metro service and sales departments since the late 70s, and have had exceptional service throughout that time, recommending them to family and friends. More

by jjdenham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Victory Toyota of Brook Park responded

Talk about loyalty...wow. Thank you for stopping in again and your kind words. People like you are the reason we wake up every day happy. Have a great day.

September 17, 2020

Top notch service with each and every visit...The Top notch service with each and every visit... The Service Dept. goes out of their way to completely explain any repairs needed and the pricing of sa More

by SHARONHUELSMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Victory Toyota of Brook Park responded

BOOM! We love to hear this. Thank you for stopping in.

September 16, 2020

I have purchased my last seven vehicles at Metro Toyota and have always received a fair deal. They are personable, professional and knowledgeable. I would recommend this dealership to everyone. More

by MUIMAL96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Victory Toyota of Brook Park responded

Thank you for the kind words and your loyalty. We appreciate you stopping back in and the great review. Have a great day.

September 13, 2020

Good customer service is greatly appreciated. Service is done promptly and efficiently. It's reassuring to know I can take my vehicles here for routine maintenance. More

by KAANOWAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Balis, Asst Service Mgr
Sep 14, 2020 -

Victory Toyota of Brook Park responded

Thank you for stopping in and have a great day.

September 13, 2020

I booked online and when I stated that I just wanted my tires rotated I was told it was at no cost to me. However I was charged 25.00. More

by jattypo6
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Victory Toyota of Brook Park responded

Thank you for stopping in!

September 13, 2020

Although my receipt says multi point inspection was done, the light on my dashboard states maintenance required. Also there was black smudges on my passenger seat. Usually great care is taken to avoid this. More

by RG13JG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I did not work with anyone else
Sep 14, 2020 -

Victory Toyota of Brook Park responded

Thank you for stopping in!

September 11, 2020

I was able to get an appointment with short notice, which was great because I was driving out of town. I was probably the last appointment and employees weren’t real friendly. I don’t recall who I worked w More

by lflesher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne
Sep 14, 2020 -

Victory Toyota of Brook Park responded

Thank you for stopping in and bringing this to our attention. We strive to make every customers experience a positive one. We will discuss this with our team to see what we can do. Thank you.

September 07, 2020

What I like best about this service department is that they keep you in the loop regarding what the mechanic is seeing as the service is being completed. I also like the fact that if something else needs More

by JCONNELL50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Victory Toyota of Brook Park responded

Thank you for stopping in and your review. We appreciate it and come back any time.

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