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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,990 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,990 Reviews of Victory Toyota of Brook Park - Service Center
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March 14, 2023
My 2020 Platinum Highlander had warning lights go off as I was traveling to Ohio for a funeral. Metro Toyota was the closest dealership. The porters were wonderful and very understanding of the situation. T I was traveling to Ohio for a funeral. Metro Toyota was the closest dealership. The porters were wonderful and very understanding of the situation. The service person was awful. I have extended coverage on the vehicle and he told me that I would need to pay the diagnostic charge if it wasn’t deemed to be covered by the warranty. Then I’m informed that the dealership doesn’t have loaner vehicles but I can rent a car which would not be covered under the warranty. After the diagnostic check is done it turns out that a part is faulty however they don’t have it and can’t get it for 3-4 days. He said that I could drive it back to the Chicago land area; I should just watch the temperature gauge. I asked if he was able to send the information onto my dealership in IL and he said no. He didn’t bother to tell me that all Toyota Dealerships share the same system so my agent would be able to see what the diagnostic test showed. For having owned multiple Toyota vehicles since 1990 I was appalled at the lack of customer service at this dealership. How does a dealership not have any loaner vehicles and why is the customer expected to know that the dealerships share information. If this were my first experience with Toyota I would never purchase another Toyota. More
by Mcmewink
Verified CustomerEmployees Worked With
March 14, 2023
Good efficiency Pleasant people I was well informed. I love coming to Toyota to relax & know my car is being well taken care of I love coming to Toyota to relax & know my car is being well taken care of More
by pjdyourk
March 14, 2023
good people good service good attention to detail. quality dealership clean neat and comfortable surroundings quality dealership clean neat and comfortable surroundings More
by dlikavec1
Employees Worked With
March 13, 2023
This dealership has a High quality of workmanship, is very reliable, good problem solvers; customer oriented and has a clean friendly environment. very reliable, good problem solvers; customer oriented and has a clean friendly environment. More
by Rita
March 13, 2023
Joe Rogers is the best service advisor in the greater Cleveland area, probably the best in Ohio. Cleveland area, probably the best in Ohio. More
by DEMEX720
March 13, 2023
Metro is the best ! They got me and in and out very quickly on regular maintenance They got me and in and out very quickly on regular maintenance More
by jenniferbuza
Employees Worked With
March 13, 2023
The service was very timely and efficient, I was in and out of service within 20 minutes or so. out of service within 20 minutes or so. More
by mommasmax
Employees Worked With
March 13, 2023
Very clean very nice people pretty fast service rather just go here than any other car dealership or maintenance just go here than any other car dealership or maintenance More
by B.FRESH6624
March 13, 2023
I made an appointment for my tires so be rotated and balanced & told them when I arrived. When I left they were rotated, but not balanced. I had to go elsewhere to find out that I had 3 unbalanced tires balanced & told them when I arrived. When I left they were rotated, but not balanced. I had to go elsewhere to find out that I had 3 unbalanced tires and get them balanced. More
by Smithmarcella21
Employees Worked With
