Victory Toyota of Brook Park

I've been to this dealership before, and they are low pressure always seem willing to do a little extra to help with your purchase. I went in with my daughter today and our saleperson, Ken Novak was o pressure always seem willing to do a little extra to help with your purchase. I went in with my daughter today and our saleperson, Ken Novak was one of the nicest we've dealt with. We ended up buying a used Corolla they really did help her get the best available financing. We were both very pleased with the whole experience. More

Seth was nice and easy to work with. He helpex me find what i was looking for and within the price i could afford. Will tell all my friends and family to call him. what i was looking for and within the price i could afford. Will tell all my friends and family to call him. More

Many thanks to Craig Mochko and Metro Toyota for a very pleasant experience buying our Highlander. We love it!!! There are so many features on the car and Craig really took the time to review these. Everyo pleasant experience buying our Highlander. We love it!!! There are so many features on the car and Craig really took the time to review these. Everyone there was so nice to work with and we will definitely be back when we are in the market for our next car and will recommend you to our friends. More

Last week I was in a minor car accident and my beautiful Scion xB in voodoo blue was damaged by an impatient driver. After speaking with my insurance company I immediately contacted your company to assist w Scion xB in voodoo blue was damaged by an impatient driver. After speaking with my insurance company I immediately contacted your company to assist with repairs. Once the insurance companies got involved, things seemed to spiral out of control quickly - the insurance company paying for the repairs was less than pleasant and my insurance agent was helpful, but unable to clear up confusion. It was then that I turned to your employee, Melissa, for guidance/help and a dose of sanity. Melissa quickly took control of the situation & worked with the insurance company covering the repairs. She was able to keep me/get me in a rental vehicle and to save me the headache of commuting back and forth. Without Melissa rushing in and rescuing me on Monday, I'm not sure what I would have done and I wanted to be sure someone above her knew what an excellent job she did. Because of Melissa's patience, understanding and knowledge of the entire insurance/repair process I will undoubtedly come back to your facility for any future repairs (hopefully I don't have to) and without hesitation, I will recommend your facility to friends & family. Thank you so very much to your entire team. I never knew how much hard work & time went in to an accident so small - my hats off to you and your team - Thank you, thank you, thank you! Sincerely, Kristin Scion xB Owner More

The lady that I delt with told the guy I was with that The lady that I delt with told the guy I was with that she would him licence plates for the car he was buying from me but she did not The Toyato The lady that I delt with told the guy I was with that she would him licence plates for the car he was buying from me but she did not The Toyato Highlander that I purchased did not come with floor mats. The service person that I delt with told me to play with opening the back of my car. The guy went to the dealership to order me another set of keys and was told it would run me $100.00, when I went to order them I was told it would run me $300.00. More

I have been very pleased with the customer care I receive when I come in for my Camry. I also owned a Prius and am looking at a Prius V in the future. I will definitely be doing my shopping and service at when I come in for my Camry. I also owned a Prius and am looking at a Prius V in the future. I will definitely be doing my shopping and service at Metro Toyota. More

From the time we purchased our first vehicles to the most recent service we felt a true dedication to customer service and support. Will continue to visit to look at the new vehicles as well as have our curr recent service we felt a true dedication to customer service and support. Will continue to visit to look at the new vehicles as well as have our current and future Toyotas serviced at Meto. More

I recently brought my car in for it's 30,000 mile maintenance. Back in February, the 25,000 mile maintenance check cost me approximately $100.00. This covered oilchange tire rotation, brake and fluid maintenance. Back in February, the 25,000 mile maintenance check cost me approximately $100.00. This covered oilchange tire rotation, brake and fluid check etc. This time the cost more than doubled! The only difference was the installation of the cabin filter. Labor costs over $137.00, shop costs up from $7.00 to over $13.00. This was very upsetting to me! I am now wondering whether I will continue to bring my car back here for service. This is very troubling. More

Do not give Metro Toyota your credit card number under any circumstances! They will load it up with false charges. I wanted to purchase a Prius wagon and I solicited bids from area Toyota dealers. I visi any circumstances! They will load it up with false charges. I wanted to purchase a Prius wagon and I solicited bids from area Toyota dealers. I visited Motorcars Toyota and took one for a test drive. They would not go below sticker price. Metro Toyota did not have any Prius wagons, but had some on order. Over the phone, they offered to go 1,000 below the sticker price. I gave Metro Toyota my Amex number to reserve a car and went back to Motorcars Toyota to show them the offer. Motorcars offered to match the other's dealer's offer, and I signed the papers and the financing with them and drove the car off the lot. I immediately informed Metro Toyota that I was going with the other dealer. The salesperson, Elizabeth Easley, became very belligerent and threatened to take me to court and to charge Amex for a deposit. Her manager, Jerry Moore, followed up by calling me a number of times at work and making threats. My Amex account posted a one thousand dollar charge from Metro Toyota. I disputed the charge, but Mr. Moore assures me that they will force Amex to pay them. Please note that I have never set foot in Metro Toyota and never received a car or anything else of value from them. Their Prius wagon was still in shipment at the time I took delivery from Metrocars Toyota. I am very happy with the services I have received from Metrocars Toyota and with the vehicle I purchased. The manager at Motorcars Toyota has attempted to intervene with Metro Toyota to no avail, so I am appealing to the BBB to resolve this. More

If you buy a car here the staff is extermely outgoing and welcoming, however that is where the good times end. I suggest that you are a very educated buyer and know as much about what you are buying and goin welcoming, however that is where the good times end. I suggest that you are a very educated buyer and know as much about what you are buying and going to be paying. that is a given. i was and still got railroaded. price had been agreed upon, then i looked into leasing. first time leasing, not educated enough. the dealer snuck in a reserve on the lease contract that cannot be accounted for or explained of $1300. basically its $1300 dollars they are making for taking my buisiness to the bank on my lease. i questioned this difference in what was on paper and what was on one piece of paper and what was on the contract. i should have walked, if they cant explain, your being folded. i know better, but my payment, which i did not negotiate on, i negotiated on price was still pretty good. but it should have been $30 better. buyer beware. i will not buy another vehicle here, and i suggest you dont either unless you are confident you have all the information you need to be and informed buyer. More