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Victory Toyota of Brook Park
Brook Park, OH
7,491 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,491 reviews
September 10, 2010
I Just purchased a truck and decided to take it to Metro Toyota for repair as the check engine light was on and assumed that they would know best, "assumed" is right! I was greeted by Paul who asked what w Toyota for repair as the check engine light was on and assumed that they would know best, "assumed" is right! I was greeted by Paul who asked what was the reason for my visit today, I told him that I just purchased the truck and would like it checked out completely as well as look at why the check engine light was on. I also aked them to look at why the brake light was on. Earlier that day I released the emergency brake cables, the right rear brake was dragging. Later that day I received a call from Paul with a list of issues that needed attention. 1 The Oxygen sensor needed to be replaced. 2 The emergency brake cables needed to have 2 hours spent on them to free them up or a half hour to release them, I chose to have them released instead of the 2 hour price, after all it is a 1995 tacoma. I assumed that the brake light would be off as that was one reason for my visit. 3 the mass air flow needed to be cleaned. 4 the throttle body needed to be cleaned, it was sticking. 5 the air filter needed to be replaced. 636 dollars later I picked up my truck only to find the brake light still on. After questioning Paul, I was told that the cable were not replaced only released and the light would remain on. I was never told that the light would remain on, and apparently will remain on until I spend more money to replace the cables. I was also told that spark plugs and wires were needed yet I replaced them only hours earlier. After speaking with the service manager and getting nowhere with no resolution I left and went home. Four hours later my check engine light came back on so now my 636 dollars that I spent seems to have done no good. I tried to call Ken the general manager, had to leave a message and wait for a return call as I refuse to talk with Paul. He apparently feels that we are all idiots and have no idea how cars work as this was his tone when we talked. I gave them a chance and they failed. I will never have any future dealings with Metro Toyota. More
by mjdizzy
Employees Worked With
Bruce, Paul
