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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,494 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,494 reviews

January 23, 2018

Relaxing and Always Well Taken Care Of They took great care of our car at Metro. The work on our car was completed on-time, the staff was very friendly and the waiting area is very comfort More

by DEBJMAR13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan
Feb 13, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review! We are happy to hear of your experience with our Service Department and waiting area! We appreciate you!

January 23, 2018

Honest excellence I discussed the terms and pricing over the phone prior to my first visit and the dealership kept their word perfectly. The vehicle I purchased exceede More

by Betsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Shillinger
Feb 13, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review, Lisa! We are happy to hear of your experience with Ramona and Metro Toyota! We appreciate you!

January 23, 2018

Could not gave had a better experience What an amazing dealership! Everyone was so helpful and knowledgeable . The owner Ken went above and beyond to make the experience pleasurable . Ryan More

by Apriebe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review! We are happy to hear of your experience with Ken and Ryan Schneider (father/son)! We hope you love your Corolla and look forward to assisting your family when the time arrives!

January 23, 2018

Helping keep peace of mind Due to the great service and friendly staff, I have been having maintenance on our family cars since we purchased them from Metro. They don't brush of More

by RNPORTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review! We are happy to hear of your experience with Joe Rogers and our Service Department! We appreciate you!

January 23, 2018

Honest, direct and values your time I was able to get the car I needed and wanted in a very timely fashion with virtually no wasting of my valuable time. The deal was very up-front and d More

by clevelandtoyotaguy22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Saponari
Feb 13, 2018 -

Victory Toyota of Brook Park responded

Love your screen name! Thank you so much for your kind review! We are happy to hear of your experience with Robert Saponari and Metro Toyota! We appreciate your continued business over the last 15 years!

January 23, 2018

20k mile check-up. I was disappointed that I couldn't get the car wash. I was leaving for vacation the next day and it was horrible. They said it was too cold. More

by LJANSON4522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure of any of the associates names. They were all friendly.
Feb 13, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review! We are happy to hear of your experience with our Service Department! We owe you a car wash!! We appreciate you!

January 23, 2018

They took care of my problem professionally in very short or Had an emergency light go on and I drove in without an appointment. They checked it out, fixed and was on my way in an hour More

by HARLANJMILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers, Maggie Colan
Feb 13, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review, Harlan! We are happy to hear of your experience with our Service Department! We appreciate you!

January 23, 2018

Service I sat and waited for my oil change. I was told it would take 40/50minutes. An hour later I get a phone call the girl asks if I’m still waitin?! I told More

by JANSOL1127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know names
Feb 13, 2018 -

Victory Toyota of Brook Park responded

We are so sorry to hear of your experience. We have reached out to you to talk about it but have not been able to reach you. Please contact our Service Manager at JWise@MetroToyota.com at your convenience.

January 23, 2018

I found the deal of a lifetime. Thanks, Edgar! You the man! I bought the car of my dreams. I wished I would have negotiated a bit better but we set on a fair price. I can't complain too much. More

by Joseddy1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Arevalo
Feb 13, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review! We are happy to hear of your experience with Edgar and Metro Toyota! We appreciate you!

January 23, 2018

Best place ever Best place, Edgar is a really good seller a nice person an definily i would go back to get an other car with him, best place ever METRO TOYOTA More

by Ivanrlemus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Arevalo
Feb 13, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review! We are happy to hear of your experience with Edgar and Metro Toyota! We look forward to assisting you again when the time comes. We appreciate you!

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