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Victory Toyota of Brook Park
Brook Park, OH
7,529 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,529 reviews
February 13, 2018
Great experience I had a great experience with the people who helped me decide the vehicle I purchased was right for me. Darlene assisted me in making an appointment, I had a great experience with the people who helped me decide the vehicle I purchased was right for me. Darlene assisted me in making an appointment, which went smoothly. Both Aaron and Jim were very nice people who were there to answer any concerns I had and help me through the process of purchasing a vehicle. There were no issues! More
by rodericocastillo
February 12, 2018
Awesome Very Friendly. I really enjoyed my visit here.I will recommend other family members and frends to Buy thier new car from here. Thank You Very Friendly. I really enjoyed my visit here.I will recommend other family members and frends to Buy thier new car from here. Thank You More
by Tim 2323
February 12, 2018
Exceeded My Expectations I purchased a vehicle from Metro Toyota recently. Robert Saponari, the salesman was exceptional in helping me move through the car buying process wit I purchased a vehicle from Metro Toyota recently. Robert Saponari, the salesman was exceptional in helping me move through the car buying process with as little angst as possible. He was patient & considerate, providing information & education that made the decision an easier one. Robert addressed all issues & concerns proactively & made the entire process go smoothly, without a hitch. When I picked up my new vehicle, he spent much time going over the nuances of my new car with me. I felt safe, secure & confident driving my new car off the lot. In this age. when customer service & satisfaction seems to be of little importancer to salespeople, it was a refreshing experience. More salespeople should be like Robert!! More
by carol3057
Employees Worked With
Robert Saponari
February 12, 2018
Not good. The service department employees were unfriendly, unsmiling, not happy to be there and looked right through you. I would go anywhere else but there. The service department employees were unfriendly, unsmiling, not happy to be there and looked right through you. I would go anywhere else but there. They all acted like the customer was completely unimportant and insignificant. This service department needs work. More
by tbreeden
Verified CustomerEmployees Worked With
Other Employees :
Maggie Colan, Stephanie Talbot, Devin Rupert, Sarah Byrne
February 12, 2018
Help a phone call away Well Metro succeed yet again in making the car buying process easy as 1.2.3.... Gary Capper at Metro Toyota is always wonderful even when your miles Well Metro succeed yet again in making the car buying process easy as 1.2.3.... Gary Capper at Metro Toyota is always wonderful even when your miles away, he's a phone call away. Recently was in an accident and totaled my car. Capper was a phone call away and got the ball rolling when I gave him a call and said I saw a 4runner I was interested in on the website. Worked to ensure everything was completed before I arrived at the dealer. All that was left was the final teat drive, sign all the final paperwork, and drive away!! Metro has been wonderful both times I've bought a vehicle from them. Capper is your guy to see! -Meg More
by Shorty1026
Employees Worked With
Gary "CAP" Capper
February 12, 2018
Great service Elivelisse was very friendly and helpful, and went above and beyond to help me find the right car and complete the sale with as little hassle as possi Elivelisse was very friendly and helpful, and went above and beyond to help me find the right car and complete the sale with as little hassle as possible. Sales manager Mr. Holiday was also very helpful. And the detail job on my car was excellent! I appreciate Metro Toyota’s efforts and this will definitely be my first stop when I’m looking for my next car. More
by Tms406
Employees Worked With
Elivelisse Delgado, Rich Holiday
February 12, 2018
Their Service representative Maggie os outstanding. Maggie always works with the customer to get the best results possible. She always remembers you and works with the service technicians to make sure Maggie always works with the customer to get the best results possible. She always remembers you and works with the service technicians to make sure you are completely satisfied. More
by MICHAEL@MHJCONSULTING.COM
Employees Worked With
Marty Schneider, Maggie Colan
February 12, 2018
Great experience Metro Toyota makes it so easy to buy a certified pre owned vehicle. I found what I wanted online. Called and told them what I was interested in. Th Metro Toyota makes it so easy to buy a certified pre owned vehicle. I found what I wanted online. Called and told them what I was interested in. They had the vehicle waiting for me. Once I decided that I was going to buy it, I was in and out of the dealership in about 45 minutes. Usually delivery can take hours! I love working with Dan and his staff! More
by Stacy440
Employees Worked With
Dan Schneider, Jim Campo
February 12, 2018
7th vehicle purchased at Metro Toyota This is the 7th vehicle we have purchased at Metro Toyota. For six of the purchases, Chad Higgins was our salesman. He is an excellent salesperson. This is the 7th vehicle we have purchased at Metro Toyota. For six of the purchases, Chad Higgins was our salesman. He is an excellent salesperson. He always took as much time as was needed with us. He is professional as well as personable. The last vehicle we purchased, Chad is now Sales Manager so he hooked us up with Gary “Cap” Capper. Gary is a great salesman. He is extremely knowledgeable, personable and courteous. He was laid back and not pushy at all. Any question I had, he answered. The only issue I have with my “new to me” 2015 RAV4 XLE is the clock is nice and bright as long as my headlights are off, but as soon as I turn the headlights on, the clock dims so much, I can’t even see it. I took it back in and they made it brighter, but I found out, the clock is only bright as long as I do not turn my headlights on. Other than that issue, I am very happy with Metro Toyota, and would highly recommend this dealership to anyone. I also would recommend Gary “Cap” Capper as a sales man. More
by MUIMAL96
February 12, 2018
Certified pre-owned car for son in college This is about the sixth car I’ve bought from Metro. My son in college needed a new car so we went to Metro and picked out a nice certified pre-owned This is about the sixth car I’ve bought from Metro. My son in college needed a new car so we went to Metro and picked out a nice certified pre-owned Corolla. Cap was great to work with and actively involved my son in the process. Didn’t treat my son like a kid but as a young adult Moving up into adult responsibilities. Cap was helpful in recommending which of the Corollas would suit us best and took the time to listen. I bought the prior cars from Chad, and told him we’d be on our way over. Chad arranged for Cap to help us and stopped by to see that everything was going smoothly. I explained to my son why it’s good to establish a relationship with people who do a good job and to stick with them. Jim did the financing and set it up so my son can start to build credit. He, like Cap, treated my son as an adult and was helpful in explaining the process to him and how it all works. More
by Peter from Avon Lake
