Victory Toyota of Brook Park

salesman was very professional When I walked in I met Brad he made my wife and I feel very relaxed it was a great experience very professional answered all our questions in finance When I walked in I met Brad he made my wife and I feel very relaxed it was a great experience very professional answered all our questions in finance Jim explained every page to us. you have professionals working here cant say enough More

No pressure sales help with Used Vehicles. So we are in our 70's and am pleased to say the used car sales staff have been terrific in helping us with the purchase of our first hybrid vehicle. So we are in our 70's and am pleased to say the used car sales staff have been terrific in helping us with the purchase of our first hybrid vehicle. Firstly, I had made an appointment because I had viewed a vehicle of interest on line. Dan Schneider the manager had Gary Capper help us. No waiting with this friendly, unassuming, and knowledgeable staff. Gary was very good at explaining the new technologies using analogies that were easy to understand. Again, patiently explaining how things worked. Since I showed interest, Gary asked if I would like to have them look at my CRV for a possible trade in. Gary and Dan the manager did it and had an answer in a few minutes. Very fair and again, and no anxious waiting. Very fair pricing for the vehicle and the trade. Having decided that the time was right to try a hybrid, we arranged for delivery this morning. Again I was pleasantly surprised to find the "non corporate handing one off to a myriad of professionals to handle the paperwork" non existent. Gary handled it all except changing the plates. Nice surprise, where we had experienced previous transactions at other dealerships, taking over a couple of hours to half a day with waiting, etc., Gary handled it all and we were out in less than an hour. Simple!!! Refreshing!!!! Also, I had found the evening of the first day and after commitment to purchase, a coupon on line. This morning I emailed Darlene and she got back to me. I returned her email, asking to send the coupon to Gary. Later I asked Gary about this oversight on my part because I had intended to really look first and he arranged to honor the coupon..... The vehicle was delivered clean, tank full, and more questions that we had were explained well. In all the best car buying experience my wife and I have ever had. (Truely!) If this is any indication of service in the other components of Metro Toyota, I think they are on the right track to build and retain loyal customers. Hope this is helpful and encouraging for a job well done... Respectfully submitted, Brent and Martha Young More

Sam was great and gave me a great persintatio. I was thinking about buying a Honda accord but Samm changed my mind.He was a very helpful and full of knowledge of the prices and the models I was thinking about buying a Honda accord but Samm changed my mind.He was a very helpful and full of knowledge of the prices and the models More

Fast and great Gary came in early to get my service started because he knew I was in a time crunch. He did everything he could to get me in and out as quickly as pos Gary came in early to get my service started because he knew I was in a time crunch. He did everything he could to get me in and out as quickly as possible. More

Like the sales person gary Gary is knowledgeable about the car No pressure sale helpful great car buying experience at metro toyota convinient location clean facility will go b Gary is knowledgeable about the car No pressure sale helpful great car buying experience at metro toyota convinient location clean facility will go back again More

Well Done Brought my car in for a minor 65,000 mike check and it was done professionally in a timely manner. I was genuinely pleased and felt that there was val Brought my car in for a minor 65,000 mike check and it was done professionally in a timely manner. I was genuinely pleased and felt that there was value for the service provided. More

2017 Tacoma Repair There was a problem wit a catalytic converter sensor (Not sure what) and it took a few days to repair. The Service Manager called with updates, set me There was a problem wit a catalytic converter sensor (Not sure what) and it took a few days to repair. The Service Manager called with updates, set me up with a loaner and was a total professional. More

Fast and clean Everyone is always pleasant when I go to Metro Toyota. I came in early for my appointment and it was super busy. They said it would still be about an Everyone is always pleasant when I go to Metro Toyota. I came in early for my appointment and it was super busy. They said it would still be about an hour from my original schedule appointment but they were done before that. Their bathroom is very clean and nice. More

Awesome as usual!!! Chad, Ken and Ken were terrific. I have purchased or leased my last 4 cars from Metro Toyota. Everyone I dealt with over the span of 15 years has been professional, friendly and be I have purchased or leased my last 4 cars from Metro Toyota. Everyone I dealt with over the span of 15 years has been professional, friendly and beyond helpful. More