Victory Toyota of Brook Park

Best car buying experience! I highly recommend CAP (Gary Capper)! As many times as I would call or text, he was always there for me. He's extremely knowledgeable, courteous, eff I highly recommend CAP (Gary Capper)! As many times as I would call or text, he was always there for me. He's extremely knowledgeable, courteous, efficient and customer-focused. My father recommended Cap to me and we both had the best car buying experience! More

good experience. nice selection. overall impressed with service. looking to return for next vehicle. gary was amazing and jim was very good. best service i have had in purchasing a ve overall impressed with service. looking to return for next vehicle. gary was amazing and jim was very good. best service i have had in purchasing a vehicle. More

5,000 mile car service The whole process was smooth and it only took 45mins for all inspections, oil change and car wash! Maggie was very pleasant and made sure to take care The whole process was smooth and it only took 45mins for all inspections, oil change and car wash! Maggie was very pleasant and made sure to take care of me. This is the second time I've been there for similar service and I have nothing but good things to say about their service! More

Incomplete careless car service My car died while I was waiting in the cellphone lot at Hopkins Airport for a friend's plane to arrive, so I called AAA, and they came and said I need My car died while I was waiting in the cellphone lot at Hopkins Airport for a friend's plane to arrive, so I called AAA, and they came and said I needed a new battery. They asked how far I was going, and when they I told them that after picking up my friend, I planned go directly to Toyota for a new battery, they gave me enough of a charge to get me going, but told me not to turn the car off until I got to you. I chose to come to you, because not only were you near the airport, I knew Metro very well after having purchased my past two Toyotas from you, and on occasion, also had them serviced by you, despite my living on the east side, in Shaker Heights. Your intake people were very nice and after I paid the bill, we went on our way. Unfortunately, though, when we were most of the way home, the car began "bucking" and the idling became very rough. We thought about going back, but because we hadn't eaten anything all day, and we had tickets to the Cleveland Orchestra, we realized that it was too late to return to you, eat something, get dressed, and still make it to the concert on time; so this morning, we ended up at Alternative Solutions, where Tom Weeks told us that your technician neglected to perform a step that's necessary in order to reset the car's computer when a battery gets changed. So I told Tom to do whatever was needed, (He cleaned the throttle body, and reset the computer.) and I ended up paying him for the work that you folks were supposed to have done, but didn't; and the car has been running beautifully ever since. Needless to say, while I'm realistic enough to expect to pay for work I contract for, I'm not happy to pay twice for work that I thought had already been done as part of this installation. I cannot help but regard this as carelessness, and therefore, the quality of this work doesn't inspire confidence, nor is it worthy of recommendation by me to friends, family, or acquaintances. More

Excellent staff Staff was really good and undertanding to help me wih my budget which really made me positive to make the deal. Also staff was helpful to explain all Staff was really good and undertanding to help me wih my budget which really made me positive to make the deal. Also staff was helpful to explain all the features of the car. More

great We used Metro for 35 yrs love them We have purchased 20+ cars over the years with family we would reccomend and have to everyone We used Metro for 35 yrs love them We have purchased 20+ cars over the years with family we would reccomend and have to everyone More

Great customer service!!! The salesperson (Cap) listened to my needs and exceeded every expectation I had in buying a used vehicle. This is my second time purchasing from Met The salesperson (Cap) listened to my needs and exceeded every expectation I had in buying a used vehicle. This is my second time purchasing from Metro Toyota and will definitely return next time I am in the market. More

Car purchase/service The staff at Metro Toyata is very fair and helpful. They take time with their clients. Sales staff, service staff, financial staff were excellent. Wor The staff at Metro Toyata is very fair and helpful. They take time with their clients. Sales staff, service staff, financial staff were excellent. Worked to get us a good deal. They did not pressure us and gave a the time to drive a variety of vehicles and make the best decision for us the buyer. Definitely would recommend this dealership to anyone looking to purchase a toyata vehicle. More

Metro experience It was fast and made buying a car enjoyable. They were super friendly and making jokes with us. It was awesome experience since it was buying my first It was fast and made buying a car enjoyable. They were super friendly and making jokes with us. It was awesome experience since it was buying my first car More