Victory Toyota of Brook Park

Poor visit that turned out well I brought my 2014 Toyota Siena in for its 60,000 mile service. I mentioned that we noticed the passenger mirror vibrating when we drive the car, espe I brought my 2014 Toyota Siena in for its 60,000 mile service. I mentioned that we noticed the passenger mirror vibrating when we drive the car, especially on the freeway. I asked that it be checked out. We purchased the bumper to bumper service contract when we bought the car so I was not worried about it getting fixed. The service person came out and told me the mirror was cracked inside and that it was not covered under warranty. I asked him to check further because no damage had happened to the outside of the mirror and it had to be a defect in the mirror itself. Upon further checking they discoverd that it was in fact covered under my warranty. I feel that the service person should have done a better job of checking out my coverage before telling me I was responsible for a very expensive repair. Had I not insisted he check further I would be $1,000 poorer. More

great customer service, my encounters always, I have had nothing but great customer service since dealing with this Metro location. The team is very warm, engaging, friendly and encouraging. Encou I have had nothing but great customer service since dealing with this Metro location. The team is very warm, engaging, friendly and encouraging. Encouraging that I feel comfortable in being free to expressing my any thoughts, concerns, or questions. Even the guy whom puts the air in my tire is super nice and courteous! Forgive me for not knowing or remembering his name for he is really nice ! More

Quick and easy for the best deal Metro Toyota is an excellent place to buy a car. From the moment I walked in, everyone was very willing to help me with my needs. I went in wanting to Metro Toyota is an excellent place to buy a car. From the moment I walked in, everyone was very willing to help me with my needs. I went in wanting to test drive a car and Aaron Andrews helped me achieve that goal with no problems. He was very helpful and understanding of both my financial situation and the car I was looking at. A few other employees also helped me and were nothing but nice and understanding. I’m the end I got the car I wanted and for a great deal. I would love to work with Metro Toyota again in the future. More

Great place to buy a car A great place to buy a car. Sales people are great to work with - helpful but not pushy. Metro is there after you buy your car with great service as A great place to buy a car. Sales people are great to work with - helpful but not pushy. Metro is there after you buy your car with great service as well. More

A lot of thoughtful touches add up to a great experience The dealership and its employees took the time and effort to cater very well to my interests. I would be happy to work with them again. Prior to my The dealership and its employees took the time and effort to cater very well to my interests. I would be happy to work with them again. Prior to my contacting the dealership, I knew the stock number of the car I wanted and the salesperson with whom I wanted to work. So when I called, I was immediately put through to Gary “Cap” Capper. He was familiar with the needs of out-of-town buyers, and informed me about the nearby location of Enterprise Rent-A-Car. He also informed me that the dealership would send a shuttle for me if I were to fly into Cleveland’s airport. (These two items might be highlighted in a section of the dealership’s website titled “For our out of town buyers”.) Throughout the sales process, Gary was courteous and responsive. In our first conversation, I mentioned that I had both located an independent mechanic nearby, and set up an appointment for the car to be checked out. Gary was quick to say that he would get the car to the mechanic in time for the appointment. When I asked about instructions to wire the money for the car, he was quick to send me hand-written instructions. (I did suggest to the dealership that they have standard wiring instructions available on the dealership’s website or at least pre-printed on the dealership’s letterhead.) In a subsequent conversation, Gary told me that it would take about 45 minutes to complete the transaction once I physically arrived at the dealership. I arrived at the dealership at 9:15 am, and was out the door by 10:00 am. This was possible because Gary already had the car parked out front when I arrived, and he had the keys and the manuals on his desk waiting for me. Gary also was excellent in treating me as a valued customer. He introduced me to other employees, and to the owner of the dealership. When I was curious about his own history, and the history of the dealership, he was generous with his time in his responses. The finance manager with whom I worked, Jim Campo, was also excellent. He had the forms ready for me to sign, and he was not in the least pushy when I indicated I was not interested in purchasing an extended warranty. Finally, the dealership’s website had the amount of the documentation fee highlighted, so I knew what my costs were. More

Leasing a Tacoma The process was straightforward and easy. Everyone was very helpful and informative. I will definitely recommend my friends and family to go to Metro The process was straightforward and easy. Everyone was very helpful and informative. I will definitely recommend my friends and family to go to Metro Toyota. More

Polite, efficient, service. I always appreciate being greeted by service personnel and taken to a service coordinator to whom I can explain my concerns and service needs, along w I always appreciate being greeted by service personnel and taken to a service coordinator to whom I can explain my concerns and service needs, along with asking questions. The waiting area provides a comfortable lounge environment with complementary berverages, snacks, television, and magazines-- More

Quick, easy & efficient We've been going to Metro for over 25 years, and have always found their service to be top-notch. I was just in for an oil change, & went out for a w We've been going to Metro for over 25 years, and have always found their service to be top-notch. I was just in for an oil change, & went out for a walk while waiting. Scott called me to report a recommended change of cabin & engine filters, to which I agreed. Car was ready in an hour, clean & ready to go. Waiting room is pleasant, and appreciate the coffee & snacks. More

Oil change The waiting room is very nice. I just finished my 2nd complementary oil change. I bought a used car from Metro Toyota, and the 1st 3 oil changes are The waiting room is very nice. I just finished my 2nd complementary oil change. I bought a used car from Metro Toyota, and the 1st 3 oil changes are complimentary. More

Recall repairs This dealership called me to have my recall issues completed, which was quite a bonus because otherwise I may not have had the worked completed in tim This dealership called me to have my recall issues completed, which was quite a bonus because otherwise I may not have had the worked completed in time to prevent extensive damage to my drive train that was found during the servicing of the vehicle. I would like to thank Mike and the team for getting this problem not only repaired but finding that it was still under warranty and saving me thousands of dollars. As a travel nurse, my 2010 Rav 4 must be more than just dependable and I appreciate the dealership for being concerned enough to keep it in tip top condition for the responsibility. They were fast, friendly and efficient and didn't try to steer me into a newer vehicle. Very Impressive Service! Teri Tetzel More