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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,544 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,544 reviews

May 03, 2018

Gracias a superedgar I was looking for a car and superEdgar helped me get the car I needed. I would highly recommended him if you are looking for a new or used car More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Arevalo
Jun 28, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for recommending Super Edgar! Our greatest reward is when someone is pleased to the point that they would recommend us to their family and friends.

May 03, 2018

Professionalism in every single matter The person who help us was very professional,helpful no hurry at all answer every single? In detail so much knowledge and experience,very nice persona More

by Dorota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McClish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2018 -

Victory Toyota of Brook Park responded

Thank you, Dorota, for your friendly review! We appreciate you!

May 02, 2018

Sales Review Sam Ibrahim was very helpful and knowledgeable about the RAV4 and it's systems. He was courteous and did not try to push me into purchasing the vehicl More

by SBRUNN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thanks so much for your thoughtful review of your experience with Sam! We hope that you love your new RAV4!!

May 02, 2018

Bought a Used Toyota Rav4 My wife and I recently purchased a used, 2015 Toyota Rav4 from Metro Toyota. Ryan, our salesman, was excellent from start to finish. I bought my fi More

by dccyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Campo
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your feedback. Sorry that your vehicle was not so clean. We invite you in at your convenience for a cleaning of your RAV4. Please contact the Used Car Manager when you are ready to schedule a time and day. We appreciate you!

May 02, 2018

2018 Camry LE This is my third lease from Metro Toyota. Each time has been a quick and efficient transaction. They have all the paperwork ready, they go over the ne More

by JANOIRSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McClish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Donnelly
Jun 28, 2018 -

Victory Toyota of Brook Park responded

Thank you for such a kind hearted review! We are happy to hear of your experience with Pat, Chad, and Jeremy. We look forward to assisting you again when the time arrives.

May 02, 2018

Pleasant experience Great costumer service, great deal. I heard about Metro Toyota in the radio when Edgar was talking about the the deals and how to get in touch with h More

by a.merced9600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary "CAP" Capper, Edgar Arevalo, Jim Campo
Jun 28, 2018 -

Victory Toyota of Brook Park responded

We are pleased to hear of your experience with our dealership! Thank you for taking the time to write this kind review!

May 02, 2018

no pressure sales , no up sales pitch I was not pressured to buy or pressured to buy a something I didn't want. Kosta Papagians was very knowledgeable and helpful. I would definitely recom More

by MONTY6442
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kosta Papagianis
Jun 28, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for sending Kosta your family and friends! We appreciate you!

May 02, 2018

no pressure sale Felt comfortable with sales person Kosta Papagianis . He was very knowledgeable about my Tacoma. No pressure to buy or up sales to . I have already re More

by MONTY6442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kosta Papagianis
Jun 28, 2018 -

Victory Toyota of Brook Park responded

We are happy to hear of your experience with Kosta in sales! Thank you for taking the time to review your experience.

May 01, 2018

Metro Toyota It has always been great doing business with Metro Toyota. The staff is courteous and very helpful. I couldn’t ask for a better way to lease or buy More

by Nancy1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Proctor
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thank you, Nancy! We hope that you love your new Toyota!!

May 01, 2018

Courteous but ineffective I was told that I will have to live with the loud squeal of my brakes after the car has sat in the rain for a while. I have perhaps owned 30 automobi More

by KENHAR91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not recall the name of the employee whom I saw.
Jun 28, 2018 -

Victory Toyota of Brook Park responded

Dear Valued Customer, Some brake squeal is normal due to the metallic in the brake pad. This is a result of a metallic glaze that builds up between the pad and the rotors. To help reduce the noise you can apply the brake with a few hard applications this can remove glaze at times. Please contact me at your convenience so that we may discuss this further. Jim Wise Service Mananger

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