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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,532 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,532 reviews

April 27, 2023

Always had a good experience People there very friendly and helpful never had. A bad experience More

by noyourbusiness
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Barrier
May 05, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

April 27, 2023

Not happy with service They did no complete work and they just rush things Not complete service More

by free2nirav@yahoo.co.in
Recommend Dealer
No
Employees Worked With
Dominic Theodore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Theodore
April 27, 2023

Extremely friendly and thorough. Speaks to customer respectfully and describes condition of automobile in easy to understand lingo. More

by Mary.mam@verizon.net
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Barrier
May 05, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

April 27, 2023

Great service. salesman very knowledgeable and answered all of my questions. Wished there was a hybrid selection and not a waiting list More

by KATHYMCCLUNG303
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
May 01, 2023 -

Victory Toyota of Brook Park responded

Kathy, Thank you for your feedback, That's great! We're so appreciative that you trusted us with your vehicle purchase. We agree - Ken is fantastic! We hope to see you again in the future and please enjoy your new Toyota!

April 27, 2023

After my oil change and tire rotation, I left then my tire light came on. I came back. They said they would take a look at it no problem, but it took longer to wait for the tire stem seal that they broke More

by Walkerthedog1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2023

I didn't have to wait very long. All of my questions were answered. I left with the confidence knowing my car was in excellent working condition. I felt good about the additional ser More

by craig.maddox@gmail.com
Recommend Dealer
Yes
Employees Worked With
Mike Hana
May 05, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 26, 2023

Able to take my regular maintenance visit without prior appointment, done in abt an hour. A bit more expensive than expected. More

by KenLikesJazz@gmail.com
Recommend Dealer
Yes
May 05, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 26, 2023

I am a repeat Metro customer because of their quality vehicles, great service, competitive pricing and their knowledgeable, friendly and reliable team. More

by MLR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Victory Toyota of Brook Park responded

Repeat and referral business means so much to us, Thank you! I'm sure that if you need any help Anastasia will be glad to get it for you. Please stop by and say hello when you're in for the complimentary Toyota Care maintenance program! We'll see you soon

April 26, 2023

Customer service oriented, good knowledge of the vehicle being considered for sale . I would recommend Metro Toyota as a good place to purchase a vehicle. More

by STEVENMARKS855
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
May 01, 2023 -

Victory Toyota of Brook Park responded

Steven, Congratulations on your car! We’re happy that you trusted us to help you with this big moment! We'll look forward to seeing you back now that you’re a part of our family! If you need anything at all please call Sam to give you a hand!

April 25, 2023

Jim and the metro Toyota team were very helpful in helping me get a new tacoma. Jim reviewed all the specs of the truck and the financing did not take longer than a few minutes More

by Gheckaman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit and please enjoy you new Toyota!

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