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Victory Toyota of Brook Park
Brook Park, OH
7,550 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,550 reviews
January 02, 2025
Overall Very good experience. Whole transaction took 90 minutes!! Must be a record! Two notes on communication to customers: Do not call them "Buddy" example - "Hey Buddy, wh Whole transaction took 90 minutes!! Must be a record! Two notes on communication to customers: Do not call them "Buddy" example - "Hey Buddy, what do you do for work?" Call a customer by their name or last name example .. 2nd point - If a customer is factually wrong - ask them HOW they arrived at their conclusion and if it is factually wrong, ask them if they would be interested in reviewing the factually correct information... do not say.."Hey Buddy, You can believe whatever you want".....that will get some customers really bent out of shape.. hope these two coaching points make it to the team.... Thank you for making this overall a great experience (!! More
by Ziplock
Verified Customer
December 31, 2024
Every one welcoming and awesome with a friendly environment and a positive attitude and very supportive. environment and a positive attitude and very supportive. More
by Gdaniely
December 29, 2024
Ramona was wonderful. I would recommend them to anyone, and also the finance gentleman was great. I would recommend them to anyone, and also the finance gentleman was great. More
by COLLEENMCINTYRE
Employees Worked With
December 29, 2024
I was very disappointed with the management they tried to force me to buy Gap insurance. I have a credit score of 861 and they still gave me a high interest rate. When it was Metro my family bought 3 cars fr force me to buy Gap insurance. I have a credit score of 861 and they still gave me a high interest rate. When it was Metro my family bought 3 cars from them I will never buy or lease a car there again nor will I allow any of my family members from going there. More
by ANAM820
December 27, 2024
After going to two other Toyota dealerships, I hit the jackpot at Victory. Chad Higgins located the exact car and trim I was looking for. The other dealers were trying to sell me models and trims that wer jackpot at Victory. Chad Higgins located the exact car and trim I was looking for. The other dealers were trying to sell me models and trims that weren't even close to what I was looking for since they didn't want to put in the effort or time to do the on-line search. The car arrived in less than a week. When I went to pick up the car, Josh Watkins spent more than a couple of hours with me going over all details of the car in addition to demonstrating the primary features on the highway and local city driving suggestions. He was very knowledgeable and passionate with his presentation. In all my years buying new cars, I have never had anyone spend that amount of time and effort in making my buying experience a pleasure. More
by dkota2
December 26, 2024
There is so much to learn about the Prius Prime that I wish more items inside the car could have been demonstrated. It turned dark on our test drive and I didn’t know how to adjust the mirrors or put the wish more items inside the car could have been demonstrated. It turned dark on our test drive and I didn’t know how to adjust the mirrors or put the car in park! And I wish the extra charges they proposed could have been presented before I arrived to pick up the car. A brochure explaining the buying process and extra steps would have been nice. This is why so many people don’t want to go to a dealer. More
by CCCOONEY
December 24, 2024
Fantastic service! We have purchased 4 cars from you and will definitely purchase another one and recommend you to anyone who is looking for a car. We were treated with We have purchased 4 cars from you and will definitely purchase another one and recommend you to anyone who is looking for a car. We were treated with respect and fairness! We can’t thank you enough! More
by vangelderem
December 23, 2024
The staff is very helpful and informed. I had a great experience getting my new lease. I had a great experience getting my new lease. More
by jecs01
December 22, 2024
Great to work with Anthony Testa. Listened as to what I was looking for and came through for me with price, color and car. Listened as to what I was looking for and came through for me with price, color and car. More
by DACIFRANIC
