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Victory Toyota of Brook Park
Brook Park, OH
7,546 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,546 reviews
November 18, 2019
Very Satisfied. Good experience. Helpful and friendly as usual. Was able to use coupon which saved me money. Wait for work to be done was quick. Thank you. Good experience. Helpful and friendly as usual. Was able to use coupon which saved me money. Wait for work to be done was quick. Thank you. More
by KKALNICKI
Verified CustomerEmployees Worked With
I'm sorry I don't remember service mans name.
November 17, 2019
Everyone was excellent from start to finish at Meyro Toyota. Darlene set up my appt right away. Cap was knowledgeable and entertaining to work with. Bob got me squared away with a loan. I was happy with Toyota. Darlene set up my appt right away. Cap was knowledgeable and entertaining to work with. Bob got me squared away with a loan. I was happy with the trade-in amount on my car and the sale price of the Venza. Overall, it was a great car buying experience. Leslie More
by Goddess1
November 17, 2019
Thanks Robert for doing a job good getting me into the vehicle I wanted. You have superb customer service skills. Thanks for everything! Margie Mazur vehicle I wanted. You have superb customer service skills. Thanks for everything! Margie Mazur More
by Mfemazur
November 16, 2019
Fast and easy The folks at the dealership were professional, easy to work with and knowledgeable. I knew exactly which vehicle I wanted and there wasn’t any pressur The folks at the dealership were professional, easy to work with and knowledgeable. I knew exactly which vehicle I wanted and there wasn’t any pressure to sell me something else. More
by KSHANKLAND
November 16, 2019
Mis representation of services I recently bought a used car from Metro Toyota. One of the reason I chose them was there promise of “free maintenance for a year”. Well, that's not ex I recently bought a used car from Metro Toyota. One of the reason I chose them was there promise of “free maintenance for a year”. Well, that's not exactly true. I now know that what I was told was at least a misrepresentation of what is really offered and at worst a complete lie to get me to buy a car. What is really offered is free oil change and tire rotation. NOT maintenance. (Yes I know those two items are maintenance items but not close to the required maintenance schedule.) Okay so be it. So now it's time for the oil change and tire rotation. I make an appointment two weeks in advance for 8:00AM I show up at 7:50 for my 8:00 appointment and when I get registered in I ask how long will it they? They said they “should” be able to get started on it around 9:30 AM. When I said I had an appointment for 8:00 and it should be started now they just said something to the effect of sorry that's the best we can do. Then I said Okay, I'll bring it back at 9:30 and they said they couldn't do that and if I left I would have to make a new appointment..first available is in two weeks. DO NOT buy a car from this dealer as they make promises they know they will not keep. More
by tamarack
Employees Worked With
Service center personel.
November 11, 2019
Cap was very great with explaining my new car features and affordability. He made my car buying experience very smooth and hassle free. I am in love with my Toyota Rav 4. and affordability. He made my car buying experience very smooth and hassle free. I am in love with my Toyota Rav 4. More
by Happymom
Employees Worked With
Gary "CAP" Capper, RICK ZAMBRANA
November 11, 2019
Rear Brakes. I rated Metro Toyota's service with five stars for the following reasons: 1. They were helpful in making my appointment fit my budget and time. I rated Metro Toyota's service with five stars for the following reasons: 1. They were helpful in making my appointment fit my budget and time. 2. They took the time to explain the reason the work needed to be done. 3. They were prompt in keeping to the scheduled time for service. 4. The service representatives answered any additional questions that I had. I have learned that the service representatives will go out of their way to help the customer feel at ease about service when it is needed. More
by boltmanns
November 10, 2019
Outstanding Customer Service! The level of customer service, from start to finish, from the staff at Metro Toyota Brook Park, OH was Outstanding! I traveled from Detroit to Clevela The level of customer service, from start to finish, from the staff at Metro Toyota Brook Park, OH was Outstanding! I traveled from Detroit to Cleveland to test drive a car in the pouring rain, but it was worth it! I was immediately impressed with how impeccably clean and well-detailed the car was that I tested and eventually bought. A job well done by porters!!! The salesperson I worked with was Gary "Cap" Capper. He went above and beyond to provide me with information, and followed-up with me every step of the 350 mile round trip drive I made to make the purchase. Cap answered all of my questions...put my mind at ease...and was just a genuinely cool human! What I truly enjoyed about Cap, aside from his quick wit and depth of knowledge, was his down to earth demeanor and integrity. I did a ton of research before I made this purchase and Cap was spot-on with everything I spoke with him about regarding the car. Furthermore, it took less than 30 minutes to sign the paperwork with Bob, trade-in my old car, review the new car, and drive off with a check in my hand for the trade-in, my new car, and a great big smile on my face! I love my new 2016 Toyota RAV4 Hybrid! Thank you Cap and rest of the team at Metro Toyota for doing an outstanding job. More
by 16RAV4Hyb
November 10, 2019
Confusing I changed oil (synthetic one) there and it supposed to last one year or 10,000 miles. However, I was scheduled to have another oil change in less tha I changed oil (synthetic one) there and it supposed to last one year or 10,000 miles. However, I was scheduled to have another oil change in less than 4000 miles. Not sure what oil they put in my car. More
by Eddie
Employees Worked With
not sure which one
November 10, 2019
Great place but wonder if it’s starting to decline. Love going here but feel like the service is starting to decline. I was told to be there @ 5:45 and got there @ 5:00pm. At 6:20 they we’re closing the Love going here but feel like the service is starting to decline. I was told to be there @ 5:45 and got there @ 5:00pm. At 6:20 they we’re closing the place and I was sitting in the dark with no clue if my car was done. My rep saw I was there but didn’t say anything to me or call my phone. I was appreciate that a nice cashier was able to assist me but I was totally flabbergasted. My partner has an awful experience with them too after I referred him there and after this, I’m not sure I will go back. More
by MIKEMORGAN11
Employees Worked With
Mike B.
