Victory Toyota of Brook Park

2019 Toyota 4Runner Purchase I was impressed with the entire experience. My sales rep was extremely knowledgeable about the various features of the models I was interested in, whi I was impressed with the entire experience. My sales rep was extremely knowledgeable about the various features of the models I was interested in, which helped me come to a solid decision. Negotiation was simple, the trade-in offer was fair and we came to an agreement without any hard sell or intimidation tactics. My sales rep showed how to set up the sound & nav systems, the bluetooth phone interface, and I was on my way. More

Great Experience This is our third vehicle from Toyota and each time Robert was great. He really knows the cars and works to get us a great deal. This is our third vehicle from Toyota and each time Robert was great. He really knows the cars and works to get us a great deal. More

It was helpful, comforting, and exciting. My dealer, Chris, was very kind and very helpful. I liked that he wasn’t pushy and he knew what he was talking about. He listened to any concern that My dealer, Chris, was very kind and very helpful. I liked that he wasn’t pushy and he knew what he was talking about. He listened to any concern that I had and made sure that I was fine with the decision that I was making in getting a new car. More

door rattle fixed the problem and explained work done, also checked to see if work was under warranty. Unfortunately it wasn't. I purchased extended warranty cove fixed the problem and explained work done, also checked to see if work was under warranty. Unfortunately it wasn't. I purchased extended warranty coverage and thought that any needed repairs would be covered. The vehicle was certified and I only put on approximately 1000 miles. More

Keeps Me Coming Back Really love how this service department accommodates their customers. Love how they can provide a rental when the service appointment will take a cou Really love how this service department accommodates their customers. Love how they can provide a rental when the service appointment will take a couple of hours, no interruption to my work day. Service advisers are always courteous. More

My wife and I had a great experience with Cap when we purchased her ride. When it was my turn Cap was one of my first calls. As expected Cap delivered a great experience. From application to delivery Cap purchased her ride. When it was my turn Cap was one of my first calls. As expected Cap delivered a great experience. From application to delivery Cap levelset next steps and kept me engaged. Cap is an expert at helping to get what you want! More

Excellent, caring service. Our service at Metro Toyota was Excellent! Ken was incredibly knowledgeable, friendly and provided the very best of service in all regards. Equally, Our service at Metro Toyota was Excellent! Ken was incredibly knowledgeable, friendly and provided the very best of service in all regards. Equally, Chad was excellent in the same regard. Treated us like family. Looking forward to a continued service relationship with a great team, More

They seem to be honest. My treatment at the service department went well. They seem honest to me. They do not often try to sell me parts or service that is not obvious. My treatment at the service department went well. They seem honest to me. They do not often try to sell me parts or service that is not obvious. More

Consistently letting me down So not to long ago I had a recall done on my 2010 Toyota Prius. The transistor had gone bad on me. So I had to spend $250 to get the vehicle towed to So not to long ago I had a recall done on my 2010 Toyota Prius. The transistor had gone bad on me. So I had to spend $250 to get the vehicle towed to metro Toyota in Brook Park. I was told the work would take two weeks. They where kind enough to give me a rental and not charge me while the work was getting done. After getting my car back I noticed one of the plastic covers for the regular car battery was missing. I keep it to myself and wasn't going to worry about it. Then about three weeks later the car showed a engine light and so I take it back in and they want to charge me about $500 to just run a diagnostic test. I was not happy and complained because it was showing the same signs of when the transistor was going bad. So they ended up charging me about $280 after I complain for two days about it. When I finally look at the paperwork for what was wrong they litterly had unplugged and plugged back in as the issue. What the xxxx, you just did recall work on my car and now your telling me the car wasn't put back together right and your going to charge me to fix your mess up! They had no comment for me. So now present day I had taken my car into the shop for 4 new tires and an oil change. They put three stem valve caps on and didn't put one on the fourth one. To top that off they never called me when the work was completed to pock the car up and this was on a saturday and I had to travel for the military that following Monday. Luckily when I got their the sales department was able to help me out. I am very tired of the costly maintenance and this metro Toyotas attention to detail and respect for my property. More

Quick and Easy dealership There was no pressure to buy and the dealership was easy and friendly to work with. I’m happy with my purchase and would recommend to anyone. There was no pressure to buy and the dealership was easy and friendly to work with. I’m happy with my purchase and would recommend to anyone. More