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Victory Toyota of Brook Park
Brook Park, OH
7,548 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,548 reviews
December 05, 2019
They misdiagnosed my issue Took vehicle in for vibration when applying throttle. They told me it was my Driveshaft assembly. They charged me $1,175.00 to replace. I got the car Took vehicle in for vibration when applying throttle. They told me it was my Driveshaft assembly. They charged me $1,175.00 to replace. I got the car back and the issue was not fixed at all. Took it back in and was told what is causing the vibration is the transmission torgue converter , and quess what? It's covered by Toyota extended warranty. I have requested a refund for the misdiagnosis only to be blown off by the service manager who promised to get back to me. More
by TLYOUNG200
Verified CustomerEmployees Worked With
December 04, 2019
Car buying should always be this easy and fun When I called Metro Toyota to make sure the car I was interested in was still on the lot, Darlene told me it had just sold, but she suggested that she When I called Metro Toyota to make sure the car I was interested in was still on the lot, Darlene told me it had just sold, but she suggested that she take my name and number just in case. She called the next day to say it was back in inventory. Dan Schneider was gracious when he greeted us at the dealership. We then had the good fortune to be helped by salesman Gary "Cap" Capper. Not only was he friendly, approachable, and funny, he knew the answer to every mechanical and technical question we had about the Niro. Cap even offered to drive the car to our mechanic down the road for a pre-purchase inspection while I was at work the following day (which he did). Bob handled the final paperwork with a professional, honest manner. Car buying should always be this easy, fun, and low pressure. Thanks everyone at Metro Toyota! More
by NiroMom
Employees Worked With
Other Employees :
Dan Schneider, Gary "CAP" Capper, Darlene Lambert
December 04, 2019
Amazing Experience Easy and Honest car buying process. I will be back and recommend anyone in search of a new car use Metro Toyota. Z z s Easy and Honest car buying process. I will be back and recommend anyone in search of a new car use Metro Toyota. Z z s More
by DFANTELLI
December 03, 2019
Very friendly, relaxing and fun I was asked right away my a young lady if I needed help and before I could answer a sales person introduced himself and it was a pleasant experience. I was asked right away my a young lady if I needed help and before I could answer a sales person introduced himself and it was a pleasant experience. More
by PSJGB
December 03, 2019
Review Great dealership. Easy to work with. Found me the car I was looking for and able to give me the payment I could live with. Would highly recommend. Great dealership. Easy to work with. Found me the car I was looking for and able to give me the payment I could live with. Would highly recommend. More
by Mary Jo
December 03, 2019
Experience As usual our experience at Metro Toyota was perfect. From management to sales people, they were all helpful, informative and knowledgeable on all aspe As usual our experience at Metro Toyota was perfect. From management to sales people, they were all helpful, informative and knowledgeable on all aspects of our purchasing a vehicle. More
by JAREMINDER
December 02, 2019
Always great service We have been Metro Toyota customers since 1990. We have always had excellent customer service. Scott Barrier is very knowledgeable and provides us w We have been Metro Toyota customers since 1990. We have always had excellent customer service. Scott Barrier is very knowledgeable and provides us with great service and advice on the maintenance for all our cars. More
by L Friedlander
Employees Worked With
December 02, 2019
Not sure what’s wrong with service department This is second visit for tire light on. Still took 2 hours waiting just for me to ask if they checked spare tire. Can your mechanics make sure they ch This is second visit for tire light on. Still took 2 hours waiting just for me to ask if they checked spare tire. Can your mechanics make sure they check the 5th tire? It’s not rocket science. More
by arcyn15
Employees Worked With
December 02, 2019
Ramona Plumlee & the Metro Toyota Team Were GREAT! Ramona Plumbee, at Metro Toyota, is one of the finest people and sales professionals I have ever dealt with. She knows the vehicles, their features an Ramona Plumbee, at Metro Toyota, is one of the finest people and sales professionals I have ever dealt with. She knows the vehicles, their features and can explain their benefits. She worked with my wife and I as we test drove different models and determined what we needed. She then worked with Chad Higgins, the Sales Manager, to put together a great deal on a new Toyota 4Runner. This is the sixth Toyota I have bought from Metro Toyota. My family members and friends also buy from Metro Toyota. This is the second vehicle I have bought with Ramona's help from Metro Toyota. I hope to buy more vehicles in the future from her and the Metro Toyota team. Look up Ramona Plumbee at Metro Toyota. You'll be glad you did! More
by Gary Livingston
December 01, 2019
Misleading I purchased a 2007 FJ cruiser. I did not do a detailed evaluation. I trusted the salesperson to be honest and disclose any problems. When I got home a I purchased a 2007 FJ cruiser. I did not do a detailed evaluation. I trusted the salesperson to be honest and disclose any problems. When I got home a friend dropped by and quickly started pointing out the rusted area. More
by JAMESMARX57
Employees Worked With
Gary "CAP" Capper
