Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Victory Toyota of Brook Park
Brook Park, OH
7,532 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews By Type
Showing 7,532 reviews
July 18, 2023
Anastasia did a wonderful job keeping us informed on the progress of our vehicle. It was ready when we arrived to pick it up and the paperwork was done quickly and efficiently. Anastasia also took time to progress of our vehicle. It was ready when we arrived to pick it up and the paperwork was done quickly and efficiently. Anastasia also took time to show us how all the features worked and how to customize them. We were referred to Metro Toyota and specifically Anastasia from several friends. Well done! More
by Mnrachocki
Employees Worked With
July 18, 2023
Brandon was very upfront and honest with me during my car shopping experience. The staff was very professional. shopping experience. The staff was very professional. More
by mer113
Verified CustomerJuly 17, 2023
It's a story, but the house always wins. Purchased a used 2020 4-runner limited with 27k miles (certified). It started with the front bumper popping out. Within the 12-month warranty, I comp Purchased a used 2020 4-runner limited with 27k miles (certified). It started with the front bumper popping out. Within the 12-month warranty, I complained about the bumper popping out and they said sorry not our problem. I accepted the situation although very upset. But then other issues like seat belt bolt falling off, or missing weather stripping, or hidden touch-up paint spots. Now we are out of the 12-month warranty and millage and there is 300$ of weather stripping missing and the service department is like well too bad. They say its a common issue. (I have heard a lot that all my issues are common). And when I again mention the bumper clips they say well, should have come in earlier. 45k spent on a truck and having this many issues before 50k miles is unreal. When confronting the manager they hand you a car fax and remind you that you are out of warranty there was once minor damage to the front. With a smile on their faces, he did not or would not say it out loud but it's the look they give you that says it's your problem. Regarding the front bumper popping. What I want to say in response is that minor damage or not it was certified and had I known of the issue at purchase and that it would be a forever issue I never would have bought it. There is no easy fix. It's a 5k repair. Then the roof weather strips. There are several missing and 300$. I was told that a car wash could displace and again, it's common. I think it's xx. Remember the house always wins. Buying the car was great and easy. Toyota has a reputation for a reason. I expected more I guess. But sometimes it is not how you start but rather how you end that defines you. The service guy was great. He did his job. More
by mrio88
Employees Worked With
July 17, 2023
Everyone was very friendly and helpful. I felt valued as an individual, and had all concerns answered! Definitely way better than your average dealership experience. I felt valued as an individual, and had all concerns answered! Definitely way better than your average dealership experience. More
by Ryan K.
July 17, 2023
We have worked with Jim and Barry Greenfield for over 40 years. They are the best! Always helping us find the right car. years. They are the best! Always helping us find the right car. More
by DIANE.SCHMITT1
July 16, 2023
Ken was friendly, encouraging, HONEST , and knowledgeable....I'd highly recommend Toyota Brookpark, Ken, and Dawn . It was a pleasure working with the help of the whole team there on the lot. knowledgeable....I'd highly recommend Toyota Brookpark, Ken, and Dawn . It was a pleasure working with the help of the whole team there on the lot. I was nervous, put praying that things would work in our favor. Ken gave us options on vehicles, pricing, and payment plans with the help of the financial department we were financed quickly , and painlessly. Dawn was so friendly and lead us through the signing process with ease! It was great !! More
by DeFreeze-Carter
Employees Worked With
July 16, 2023
Great service. Aaron and Ryan were very attentive and patient. Love the car and would definitely purchase from Metro Toyota again. Aaron and Ryan were very attentive and patient. Love the car and would definitely purchase from Metro Toyota again. More
by PETER_TABOR
Employees Worked With
Other Employees :
Guy who drive the car out from the showroom, went with me on the test drive. He was great, very knowledgeable.
July 15, 2023
Great experience, would absolutely recommend Metro Toyota and their great staff (honest & geniune). Tony, Chris, Ken were just outstanding, and zero games. Go talk to these folks..., so easy and only upset I and their great staff (honest & geniune). Tony, Chris, Ken were just outstanding, and zero games. Go talk to these folks..., so easy and only upset I didn't buy from them years ago. Highly recomend!! More
by amfink19
July 14, 2023
i found that they were very good to deal with. the whole thing was easier than i expected. i was very pleased with them. thank you. the whole thing was easier than i expected. i was very pleased with them. thank you. More
by drzonneville
Employees Worked With
July 14, 2023
I like Metro Toyota. I bought my previous 3 vehicles there since 1997, and have always been pleased with the dealership, sales people, and the service garage. Sam wa I bought my previous 3 vehicles there since 1997, and have always been pleased with the dealership, sales people, and the service garage. Sam was very helpful throughout the process, a very kind and courteous person and knowledgeable. More
by david.dicillo
