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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,545 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,545 reviews

August 01, 2023

This is the third car I have leased from Metro Toyota. Tony is a great salesman! With the shortage of crossovers available (because I didn't want a truck!), he kept me informed all the way from order day More

by JMOMMAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

July 31, 2023

I like Sam he explained a lot to us. Went over details about my new car which was a lot. Thank you Sam. had some not so good experiences with Metro Toyota previously on other matters. Th More

by MIJ63DE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Victory Toyota of Brook Park responded

We're happy to hear that you felt comfortable doing business here, Sam is a true professional and takes the time to understand your needs and make sure you get what you wanted. Please let us know if there is anything we missed. When you are here for service please stop by and say hello when you're in for the complimentary Toyota Care maintenance program!

July 31, 2023

Friendly staff, happy with my vehicle purchase. Some members of the staff are dismissive, don’t want to explain dealer fees, and try to seem like they know more than they actually do, but overall a More

by reviewer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Edgar Arevalo, Christopher Lombardo
Aug 01, 2023 -

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience. Edgar will be happy to help you if you should need anything else. We'll look for you in service with your complimentary Toyota Care maintenance program.

July 30, 2023

Ramona is very kind, caring, thoughtful, and very knowledgeable! She's the best! A 1 service! More

by Lisa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Victory Toyota of Brook Park responded

Lisa, Thank you for the business, It wonderful to hear that you were treated so well. Ramona works very hard to give you that 5 STAR experience and it shows. Please let us know if there is something else we can help you with. Safe travels on the road ahead!

July 30, 2023

Ramona is awesome! She is very knowledgeable about the vehicles. She was efficient, kind, caring, thoughtful, smart, and funny. 👍 More

by James
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Victory Toyota of Brook Park responded

James, Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

July 30, 2023

Your price was too high and you wanted to charge $1500 to a buyer of my car that Iwanted to trade in More

by cheryl.chabek
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Ken Konopka
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Victory Toyota of Brook Park responded

Cheryl, ' Thank for getting intouch with us. We are always looking to improve, could you give me a call so we can review what happened? Chad Higgins Customer Service Manager 216-898-2902

July 29, 2023

Ken konopka was awesome, I highly recommend and the metro Toyota to anyone. Thank you for everything. More

by jacob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Victory Toyota of Brook Park responded

Jacob, Thank you for leaving Kenthis positive review! We are pleased that he could be of great assistance to you throughout your visit. We can't wait for you to enjoy your new vehicle, and we wish you the safest of travels until we meet again!

July 29, 2023

Metro Toyota is efficiently run and honest. Our salesman was personable and spent time with us. Trying to get a specific model was frustrating but ultimately achievable. We have purchased and l More

by jogella1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy McClish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Victory Toyota of Brook Park responded

Thanks for the 5 STAR review, we can 't wait to see what you buy next! Please let Ken know if there is anything he can do for you. We'll see you back in a few months for service, so you can use the complimentary Toyota Care maintenance program.

July 29, 2023

Great Dealership, great staff. Always clean and professional. I've now leased two cars from Metro Toyota, and I'll continue to go there in the future! They know how to take good ca More

by anthony@bigcreekmassotherapy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

July 29, 2023

Great Dealership, great staff. Always clean and professional. I've now leased two cars from Metro Toyota, and I'll continue to go there in the future! They know how to take good ca More

by anthony@bigcreekmassotherapy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Victory Toyota of Brook Park responded

Anthony, On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. Please let Ken know if there is anything we can do to help you.

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