Victory Toyota of Brook Park

This is my 3rd time purchasing a car here. Chad and Sam are amazing and very helpful. Thank you. Chad and Sam are amazing and very helpful. Thank you. More

Everyone I interacted with made my experience first class. Kara, the sales person I ended up working with was extremely professional and accommodative. She answered all of my questions, and provided al class. Kara, the sales person I ended up working with was extremely professional and accommodative. She answered all of my questions, and provided all the information I was looking for to help me feel comfortable throughout the process. More

I purchased my first Toyota in 2006. Over the course of my ownership, Victory Toyota (formerly Metro) has performed all the services on my vehicle. This past week was no exception; I b Over the course of my ownership, Victory Toyota (formerly Metro) has performed all the services on my vehicle. This past week was no exception; I brought the car in for diagnostic evaluation of an issue that developed; Tony, my service rep, discovered a problem that was too costly to repair on a car of this age. I have researched leasing vs ownership and decided to lease a vehicle at this time. Ryan, the sales manager, Grant my product specialist and Justin, my finance manager helped me navigate through the process with ease. In about 4 hours, I drove home in a new vehicle. My experience with Victory Toyota has been outstanding. I look forward to continuing this relationship in the years ahead. More

Overall Very good experience. Whole transaction took 90 minutes!! Must be a record! Two notes on communication to customers: Do not call them "Buddy" example - "Hey Buddy, wh Whole transaction took 90 minutes!! Must be a record! Two notes on communication to customers: Do not call them "Buddy" example - "Hey Buddy, what do you do for work?" Call a customer by their name or last name example .. 2nd point - If a customer is factually wrong - ask them HOW they arrived at their conclusion and if it is factually wrong, ask them if they would be interested in reviewing the factually correct information... do not say.."Hey Buddy, You can believe whatever you want".....that will get some customers really bent out of shape.. hope these two coaching points make it to the team.... Thank you for making this overall a great experience (!! More

Every one welcoming and awesome with a friendly environment and a positive attitude and very supportive. environment and a positive attitude and very supportive. More

Ramona was wonderful. I would recommend them to anyone, and also the finance gentleman was great. I would recommend them to anyone, and also the finance gentleman was great. More

I was very disappointed with the management they tried to force me to buy Gap insurance. I have a credit score of 861 and they still gave me a high interest rate. When it was Metro my family bought 3 cars fr force me to buy Gap insurance. I have a credit score of 861 and they still gave me a high interest rate. When it was Metro my family bought 3 cars from them I will never buy or lease a car there again nor will I allow any of my family members from going there. More

After going to two other Toyota dealerships, I hit the jackpot at Victory. Chad Higgins located the exact car and trim I was looking for. The other dealers were trying to sell me models and trims that wer jackpot at Victory. Chad Higgins located the exact car and trim I was looking for. The other dealers were trying to sell me models and trims that weren't even close to what I was looking for since they didn't want to put in the effort or time to do the on-line search. The car arrived in less than a week. When I went to pick up the car, Josh Watkins spent more than a couple of hours with me going over all details of the car in addition to demonstrating the primary features on the highway and local city driving suggestions. He was very knowledgeable and passionate with his presentation. In all my years buying new cars, I have never had anyone spend that amount of time and effort in making my buying experience a pleasure. More

There is so much to learn about the Prius Prime that I wish more items inside the car could have been demonstrated. It turned dark on our test drive and I didn’t know how to adjust the mirrors or put the wish more items inside the car could have been demonstrated. It turned dark on our test drive and I didn’t know how to adjust the mirrors or put the car in park! And I wish the extra charges they proposed could have been presented before I arrived to pick up the car. A brochure explaining the buying process and extra steps would have been nice. This is why so many people don’t want to go to a dealer. More

Fantastic service! We have purchased 4 cars from you and will definitely purchase another one and recommend you to anyone who is looking for a car. We were treated with We have purchased 4 cars from you and will definitely purchase another one and recommend you to anyone who is looking for a car. We were treated with respect and fairness! We can’t thank you enough! More