Victory Toyota Barboursville - Service Center

Always helpful and explains all the procedures. I have owned 5 different Toyotas and have always received good service.. I have owned 5 different Toyotas and have always received good service.. More

Upon arrival the staff was friendly and helpful. They got me right in. However, my paperwork got lost so I sat an extra 40 minutes waiting to be notified that my car was done. And I only found ou They got me right in. However, my paperwork got lost so I sat an extra 40 minutes waiting to be notified that my car was done. And I only found out it was done by going back to the service desk to inquire about my car. More

When I made the appointment, the person who scheduled me assured me that I was still covered under Toyota Care. When I arrived, I was told that was not the case. I understood the mistake and asked them to s assured me that I was still covered under Toyota Care. When I arrived, I was told that was not the case. I understood the mistake and asked them to still complete the oil change and tire rotation. I was then told that my tires could not be rotated because of wear. I have had my tires looked at since by another mechanic who said this is absolutely not the case and my tires have 10,000 more miles of use. I was given 2 estimates for tires that were over $1000, tires that I do not need. I was charged over $90 for an oil change and after reviewing the invoice, am still not clear what I paid for. The service department also tried to upsell me 2 filters (one I ordered online for $12 and replaced myself), costing over $50 each. I was also told I needed a throttle body service. Again, after checking with another mechanic, this is not the case. I will never return to this dealership again. My husband is in the market for a new automobile, and we will not give this dealership any of our business. I feel I was treated as though I wouldn't know better because I am female. Had my husband brought in my vehicle, I feel confident that the tires would have been rotated. The attendant who worked with me spoke to me as though I were from a foreign land and might not understand him. I have a doctorate--I can assure you I knew exactly what he was saying, and his tone conveyed it. More

I love the work that the Service Department does. However, there's a lot to be said about the call center they use under the new ownership. Bring back the local connectivity and let me talk to the However, there's a lot to be said about the call center they use under the new ownership. Bring back the local connectivity and let me talk to the people who work there. I like them. I trust them. It works better for them and customers. More

Service was great fixed very fast my only problem was getting threw on the phone to schedule appointment getting threw on the phone to schedule appointment More

Scheduling appointment, checking in vehicle and the amount of time for service was acceptable. Cost was reasonable amount of time for service was acceptable. Cost was reasonable More

Toyota service center was fast, easy and pleasant. We were in and out for our scheduled maintenance, couldn’t recommend more. We were in and out for our scheduled maintenance, couldn’t recommend more. More

Service was performed on time and efficiently. The service advisor told me about additional service my car might need and gave estimates but was not pushy in recommending them. The service advisor told me about additional service my car might need and gave estimates but was not pushy in recommending them. More

The staff was friendly and helpful. After work was done,staff member explained what they had done. After work was done,staff member explained what they had done. More

The service was good, and the people were professional. I didn't have to wait long for my car to be serviced. I didn't have to wait long for my car to be serviced. More