Victory Toyota Barboursville - Service Center

Took very little time and was very efficient. The man that serviced my car was very personable. I really enjoyed talking with him. The man that serviced my car was very personable. I really enjoyed talking with him. More

The visit was very quick and painless. I appreciate the professionalism of the staff and how personable they were! I appreciate the professionalism of the staff and how personable they were! More

I waited for nearly 10 minutes before anyone spoke to me. Not even a “Be with you in a second.” Not even a “Be with you in a second.” More

I waited several minutes to get checked in for my service appointment. Only one person. appointment. Only one person. More

They’ve always been honest and supportive with me and taken good care of my cars. taken good care of my cars. More

Oil change and tire rotation on my 10,000 mile Corolla $130 on that same day at ford dealership the same maintenance on my 10,000 Bronco 2.7 $79. I also think it’s absurd for service to debate with custom $130 on that same day at ford dealership the same maintenance on my 10,000 Bronco 2.7 $79. I also think it’s absurd for service to debate with customers about getting oil changes. I watched service writer debate with elderly lady about not to get her oil changed and she drive 1 hour 1 way to get to dealer. It’s the customer’s time, money, and vehicle. Then the service writer tried to do the same with me. Beyond disrespectful. Just do the maintenance I requested. Way over priced and disrespectful to customers. You want to talk people out of oil changes but UP charge old people and women on $100 cabin filter replacements. Shameful behavior More

Upon arrival the staff was friendly and helpful. They got me right in. However, my paperwork got lost so I sat an extra 40 minutes waiting to be notified that my car was done. And I only found ou They got me right in. However, my paperwork got lost so I sat an extra 40 minutes waiting to be notified that my car was done. And I only found out it was done by going back to the service desk to inquire about my car. More

It was a more expensive repair than I thought reasonable. Nevertheless, my principal concern involved the apparent lack of interest to offer me a lower interest rate to buy my car through Toyota at the lease Nevertheless, my principal concern involved the apparent lack of interest to offer me a lower interest rate to buy my car through Toyota at the lease termination, which was only days away. I’ve been a loyal customer of this dealership for fifteen years and of the Toyota one in Beckley for many before that and always believed that I was treated fairly until now. Therefore, I applied for and received a loan from my bank to purchase the vehicle, a 2022 RAV4, one of several models you were interested in as trade-ins, incidentally. Doing it in this manner requires me to do all the work involved with transferring the title and license and paying the taxes, of course, so I am not having a pleasant experience and I’m sure I’ll remember it. All of this is occurring because of a difference of about a percent and a half rate of interest. More

Always helpful and explains all the procedures. I have owned 5 different Toyotas and have always received good service.. I have owned 5 different Toyotas and have always received good service.. More

When I made the appointment, the person who scheduled me assured me that I was still covered under Toyota Care. When I arrived, I was told that was not the case. I understood the mistake and asked them to s assured me that I was still covered under Toyota Care. When I arrived, I was told that was not the case. I understood the mistake and asked them to still complete the oil change and tire rotation. I was then told that my tires could not be rotated because of wear. I have had my tires looked at since by another mechanic who said this is absolutely not the case and my tires have 10,000 more miles of use. I was given 2 estimates for tires that were over $1000, tires that I do not need. I was charged over $90 for an oil change and after reviewing the invoice, am still not clear what I paid for. The service department also tried to upsell me 2 filters (one I ordered online for $12 and replaced myself), costing over $50 each. I was also told I needed a throttle body service. Again, after checking with another mechanic, this is not the case. I will never return to this dealership again. My husband is in the market for a new automobile, and we will not give this dealership any of our business. I feel I was treated as though I wouldn't know better because I am female. Had my husband brought in my vehicle, I feel confident that the tires would have been rotated. The attendant who worked with me spoke to me as though I were from a foreign land and might not understand him. I have a doctorate--I can assure you I knew exactly what he was saying, and his tone conveyed it. More