Victory Toyota Barboursville

First new vehicle service went smoothly. Efficient staff , start to finish. Jerry Kitchen did a great job with my check out. Enjoyed the large comfortable waiting area. Efficient staff , start to finish. Jerry Kitchen did a great job with my check out. Enjoyed the large comfortable waiting area. More

Very professional and friendly dealership. I have purchased over eight vehicles from them. Both sales and service departments are first class. I have purchased over eight vehicles from them. Both sales and service departments are first class. More

It was good and every quick was promised within one hour and it was ready to go and it was ready to go More

Old lady , oil change, most impressed with ALL salesmen help me with all tech stuff help me with all tech stuff More

Great team from sales to financial Department. Very professional and knowledgeable. Service Department could use so customer service training Respectfully Very professional and knowledgeable. Service Department could use so customer service training Respectfully More

My experience was good but i felt the staff was a bit distracted. There was a mixup in notifying me of completion of the job and i had to return to the dealership to have additional service, distracted. There was a mixup in notifying me of completion of the job and i had to return to the dealership to have additional service, More

People who waited on me were very nice. So happy I didn’t need anything done. So happy I didn’t need anything done. More

Absolutely terrible customer service. I drove 4 hours to purchase a new Tundra and they knew I was using an employee discount/confirmed I could use it. Then they tell me they can’t honor I drove 4 hours to purchase a new Tundra and they knew I was using an employee discount/confirmed I could use it. Then they tell me they can’t honor it. Save yourself some time and buy your vehicle somewhere else. More

I’ve tried this dealership twice. The first time I, a woman, went by myself. They wanted to give me 10k less for my car than any other dealerships and claimed it was because they ask The first time I, a woman, went by myself. They wanted to give me 10k less for my car than any other dealerships and claimed it was because they ask MSRP. No. They tried pushing and saying well I can’t hold the car for you. Yes, I understand and I will not be purchasing when you didn’t even offer a test drive. The “appraisal” of my car took approximately 2 minutes. While waiting for them to come back to me with numbers a group of several salesman were talking in the lobby rudely about customers, calling them “crackheads” among other things. Definitely not talk to have in front of a potential customer. Several months later I went with my husband, who they only addressed when talking. He’s not the one buying the car and quite frankly I know more about the purchase than he does. The car we wanted wasn’t available, but they didn’t ask if we were open to anything else or offer to appraise my car. I would’ve been open to looking at other vehicles, but their aggressive attitude turned myself and my husband off, so we left. Never will visit their lot again, which I’m sure they don’t care. More

Wonderful car buying experience here with Zac! No pressure, answered every question, and educated us on the vehicle. The dealership has also been great for maintenance service. No pressure, answered every question, and educated us on the vehicle. The dealership has also been great for maintenance service. More