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Victory Subaru

Somerset, NJ

4.6
889 Reviews

1233 NJ-27

Somerset, NJ

08873

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Showing 889 reviews

August 25, 2020

Bilal was so helpful and got us a great deal. Would highly recommend him to friends and family. This is our second car from Victory and we’re very happy we chose this dealership. More

by Jackline316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bilal Akmal
August 24, 2020

Aaron was a great help in making my final decision. I flew from Indiana to get the car and it was what I wanted. It had some cosmetic things that I didn't catch in the video but overall I love the car. T More

by britton_day
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Potocny
August 24, 2020

Very poor customer service. Per the manager this dealership does not follow Subaru's Nationwide standards. Please don't waste your time going there. There are other dealership that have way better c More

by NA
Customer Service
Recommend Dealer
No
Employees Worked With
Michael Ventok
Aug 25, 2020 -

Victory Subaru responded

Hi "NA", There are a couple of things going on here... Did you have an appointment to return your lease? I can't tell because you don't give your name. Per the Governor's executive order car dealerships are permitted to conduct business by appointment only - if you didn't have an appointment we were under no obligation to assist you - in fact we're not allowed to conduct any business with you. This is a unique time in the car business. The influx of lease returns has exceeded our storage lot capacity. What precious space remains we have the right to reserve for our own customers. We're not sure of what "Subaru's Nationwide Standards" you refer to, but each dealership is independently owned and franchised. As such, our customers always come first. We all wish everything was business as normal - but it's not and that's beyond our control. We regret that you couldn't understand that.

August 21, 2020

I recently purchases Subaru Forester. It was easy and pleasant transaction. All staff are friendly and very professional. Me and my wife had really good time at dealership. It was really feeling that we More

by eugene.borisov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Bilal Akmal, Jon Sisco
Aug 26, 2020 -

Victory Subaru responded

Eugene, thank you for your kind words! We're happy we could help and you are going to love your new Forester! Bilal always does a good job for his customers and he hopes you continue to choose Victory for all your automotive needs! Take care!

August 19, 2020

Recently purchased a 2020 Subaru Forester Sport at Victory Subaru in Somerset. This was the easiest and quickest car purchase process I have ever experienced. When I walked in, I was introduced to Chr More

by danielh9103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sisco
Aug 21, 2020 -

Victory Subaru responded

Thank you, Daniel, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Chris is so good with his customers! Don't hesitate a minute to reach out if we can be of any help along the way. Take care!

August 17, 2020

Buying Experience I recently bought a Subaru Accent Touring and instantly fell in love. The salesman Bilal really took his time out to explain all the features the car More

by Anita Patel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bilal Akmal
Aug 18, 2020 -

Victory Subaru responded

Anita Patel, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Bilal and Vicky are a great team and always go the extra mile for their customers! Take care!

August 17, 2020

WOW. Victory Subaru made me feel like family. I don't that I have ever felt so good about buying a car before. The hole team at the dealership is great. Thank you Chris Sisco, Doug Long and Joe in financ More

by Mike Brooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Long , Chris Sisco, Bobby Brooks
Aug 18, 2020 -

Victory Subaru responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Mike Brooks. Thank you and we hope to see you again! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Chris, Doug, and Joe were happy to help and glad that you noticed their efforts! Enjoy the new Subaru!!!

August 11, 2020

Vehicle Purchase We had a great experience with Victory Subaru in our purchase of the 2020 Crosstrek Premium. Our sales rep, Bilal Akmal, was very courteous, friendly, More

by CarlosQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bilal Akmal
August 04, 2020

Great customer service Bilal was my salesman. I felt he knew alot about the cars. He was very polite and made me feel comfortable.This was my third Subaru but my first at Vi More

by Benniejlynch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe, Bilal Akmal
Aug 05, 2020 -

Victory Subaru responded

Benniejlynch, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help. Also, thanks for mentioning Bilal and Joe!

July 28, 2020

The best, period, end of sentence From the first person to answer the phone to the guy who put on the new plates everyone was kind, decent, nice people. Best auto buying experience eve More

by jfciiiesq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahron and Javier
Jul 31, 2020 -

Victory Subaru responded

Thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! We love your, "This is the place to buy a car if you hate buying a car," line. It fits perfectly. We are grateful for customer like you. Take care!

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