Victory Nissan of Mechanicsville
Mechanicsville, VA
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Blair and Christopher Johnston did a great job building rapport quickly with our daughter and family. They helped us negotiate and find the right price for our daughter. Thank you for your patience with us rapport quickly with our daughter and family. They helped us negotiate and find the right price for our daughter. Thank you for your patience with us and for sharing your knowledge about the car and the best way to finance it! This was our first experience with Nissan and we are happy to have met you both! The only feedback I’d give for Riggs is that he took over the transaction from Christopher and we didn’t know what happened, but he came over and gave us the bottom line without building rapport which then made us feel defensive. The trust wasn’t there because rapport wasn’t there. The negative feelings and the deal almost didn’t happen over pennies, but it was the underlying feelings that made us almost walk away. I also understand he was holding tight because he was trying to get the best deal for the dealership too. I wish the negative feelings were not there and that we could have left with more of a positive feeling overall. I think we would have come to that agreement without Riggs stepping in, but I could be wrong! It was a great learning experience for our daughter and again, she’s loving the freedom of having her new wheels! Thank you all for your patience and understanding as this was a huge purchase for our family! We will recommend Hart Nissan to all of our friends and definitely send all the teenagers we know to deal with Blair, she really was amazing how she established a friendship with our daughter right away and that’s great for business! Blair was awesome! Thank you! More
I hate the process of buying a car and the time it takes to do it but Joseph made EVERYTHING great! I was nervous, on edge and anxiety was at 100 but the fact they was so kind, patient, and helped me even t to do it but Joseph made EVERYTHING great! I was nervous, on edge and anxiety was at 100 but the fact they was so kind, patient, and helped me even through the insurance process made it one of the best car experiences I ever had. More
Chris and the team were wonderful to work with. As a first time car buyer, I was impressed with everyone's knowledge and their friendly, low pressure approach. My expectations were exceeded, and I As a first time car buyer, I was impressed with everyone's knowledge and their friendly, low pressure approach. My expectations were exceeded, and I would recommend anyone in the market for a new or used vehicle visit Hart Nissan. More