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Victory Nissan of Mechanicsville

Mechanicsville, VA

4.8
1,990 Reviews

6564 Mechanicsville Turnpike

Mechanicsville, VA

23111

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Showing 1,990 reviews

October 29, 2021

Good service but even with an appointment the wait time could use some improvement it as if, you just dropped in More

by AJE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Baker, Jonathan Gonzalez
Oct 31, 2021 -

Victory Nissan of Mechanicsville responded

Thank you for taking the time to review your most recent visit to our Service Department. I will share the information with our Service Manager. We do look forward to serving you again, and truly appreciate you!

October 28, 2021

I don't take my car anywhere else. Great customer service and snacks in waiting area. More

by NIKLSHATOLLIVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Gonzalez
Oct 30, 2021 -

Victory Nissan of Mechanicsville responded

We appreciate your positive review about your recent experience with us!

October 28, 2021

The service is ok .. just a lot of confusion on getting your vehicle back to you in a timely manner. More

by FOXY8415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Booker, Melisa Stilwell
Oct 30, 2021 -

Victory Nissan of Mechanicsville responded

Foxy8415, we really appreciate your feedback!

October 28, 2021

Waiting time for oil changes and inspection is tooo long. Too many people waiting in the waiting area More

by hlms280
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Gonzalez
Oct 30, 2021 -

Victory Nissan of Mechanicsville responded

Hello Hlms280, we appreciate you taking the time to leave us this feedback.

October 28, 2021

Awesome dealership!! My car was damaged while in their shop and the damaged tail light was replaced without charge!! More

by Lucile.robinson52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baker, Ashley Reed, Melisa Stilwell
Oct 30, 2021 -

Victory Nissan of Mechanicsville responded

Lucile.robinson52, thanks for your praise and kind comments about our team.

October 27, 2021

We purchased our vehicle 8/13/2021 as of today, 10/27/21 I have not heard from Heather, title clerk, regarding the status of my NC plate or registration status. My husband and I both have called multiple ti More

by Frustrated
Recommend Dealer
No
Employees Worked With
Margaret Gullins, Phil Kuzniar, Heather Taylor
Oct 30, 2021 -

Victory Nissan of Mechanicsville responded

I am sorry to read that you are having issues with getting your Out of State Registration handled. I would like to assist you in seeing if we can expedite the situation if possible. Please feel free to call me at 804-417-2590, or email me at phil@hartnissan.com. I look forward to assisting you. Phil Englander

October 27, 2021

Wait time poor last time I was there told me two hour my car was park In the back of parking lot like they didnt even touch my car the worse dealership in world three the last time not coming back no more More

by nicolebattle02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Teets
Oct 30, 2021 -

Victory Nissan of Mechanicsville responded

I am so sorry to read you had a less than favorable experience with our Service Department. I would like to discuss your experience in an effort to understand where we fell short. Please give me a call at 804-417-2590 to discuss further, It is truly our desire to make each customer's experience a positive one. I look forward to speaking with you soon. Phil Englander

October 27, 2021

I am very pleased with my experience at Hart Nissan. I appreciate the hard work and attentive salesmen that went out his way to make sure I walk away with a beautiful car! Thank for everything! More

by GIGI67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Kuzniar, Renjit "RJ" Oommen
Oct 28, 2021 -

Victory Nissan of Mechanicsville responded

Gigi67, we're so glad that we were able to go above and beyond your expectations!

October 26, 2021

The dealer ship was absolutely awesome and extremely courteous. I mean from the time I walked in the door until I went to the fianace table. This was the only dealership that called me back when I was l More

by Chad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Gonzalez, Renjit "RJ" Oommen, Asia Neal-Allen
Oct 28, 2021 -

Victory Nissan of Mechanicsville responded

Hi Chad, thank you so much for your positive comments about Hart Nissan!

October 25, 2021

I really enjoyed waiting on my car. I can't remember name of the guy who waiting On me very polite held the door open and shared there was water snacks and coffee tea was available excellent custom More

by Sandra Watson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember his name
Oct 28, 2021 -

Victory Nissan of Mechanicsville responded

Sandra Watson, we are very happy we could provide you with a positive experience!

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