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Victory Nissan of Mechanicsville

Mechanicsville, VA

4.8
1,991 Reviews

6564 Mechanicsville Turnpike

Mechanicsville, VA

23111

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Showing 1,991 reviews

November 15, 2021

Would not recommend Gina bother Nissan dealership. They have poor communication skills with clients. Do not follow up with you once they have your vehicle and don’t fix the issue the first time. More

by JaneDoe2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melisa Stilwell
Nov 15, 2021 -

Victory Nissan of Mechanicsville responded

I would like to discuss your experience, so we may work to correct the situation. Would you please contact Wayne Haygood, our Service Manager, at 804-417-0202 so he can look into the situation. Thank you, and I appreciate you taking the time to express your concerns.

November 14, 2021

Chris and Doug were the best! They got me the best deal! Thank you guys! More

by jamiharrisn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Anderson, Chris Brown, Doug Compton
Nov 16, 2021 -

Victory Nissan of Mechanicsville responded

Jamiharrisn, thanks for your praise and kind comments about our team.

November 14, 2021

Good service Good service Good service Good service Good service Good service Good service Good service Good service Good service Good service Goodbye More

by millandds
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Baker, Cody Ferri, Jonathan Gonzalez, Wayne Haygood, Gary Hull
Nov 16, 2021 -

Victory Nissan of Mechanicsville responded

Millandds, we are so happy to read such a great review about Hart Nissan!

November 14, 2021

My heater doesn’t work, you called the police on me when you couldn’t find the problem. Customer service sucks badly. More

by dnfelectric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Baker
Nov 15, 2021 -

dnfelectric responded

I am pissed off of having a brand new 2021 truck and you refuse to fix my heating problem. They said they would call when I escalated to management. No call. Service after the sale sucks.

November 13, 2021

I received top notch customer service from everyone I dealt with at Hart Nissan. Jonathan, my service advisor, made sure to keep me up to date on a regular basis. More

by CQuick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Gonzalez, Chris Brown, Phil Englander
Nov 16, 2021 -

Victory Nissan of Mechanicsville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 13, 2021

Treat yourself to an enjoyable and ethical used car buying experience. Go to Hart Nissan used car department and ask for RJ. I ended up at Hart Nissan at the urging of my son who had his eye on a C More

by Tripp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renjit "RJ" Oommen
Nov 16, 2021 -

Victory Nissan of Mechanicsville responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 11, 2021

The car buying process was smooth; Cameron was so helpful and knowledgeable! We will be back! More

by JENNYNICOLE12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph McCauley, Cameron Johnson
Nov 13, 2021 -

Victory Nissan of Mechanicsville responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 11, 2021

Great customer service and excellent job on my service. Always a pleasure coming into great service from your staff. More

by chiffoniaturner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baker, Kevin Demers, Judy Davenport, Justin Cure, Harlan Costea, Rebecca Barker, Nathan Atkinson
Nov 13, 2021 -

Victory Nissan of Mechanicsville responded

Thank you again for the great review!

November 11, 2021

The place is very modern the staff is oh so friendly and clean I appreciate what they have done for me through the years More

by mrrorice65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baker
Nov 13, 2021 -

Victory Nissan of Mechanicsville responded

Thank you again for the great review! Maybe next time we can earn that 5th star. Have a great day!

November 11, 2021

All service I had done! I had to bring it back both times and then Mechanic not sure what the noise ?? Or what is the exact Problem More

by jamison2777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melisa Stilwell
Nov 13, 2021 -

Victory Nissan of Mechanicsville responded

We would like to work towards a resolution, so if you are willing, please reach out to us at (804) 417-1012 to discuss this further.

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