Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Victory Nissan of Mechanicsville
Mechanicsville, VA
1,992 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,992 reviews
October 15, 2018
Long wait I had an appointment for oil change and tire rotation. I was in a hurry and asked how long it would take. Was told 45 min to an hour usually but it sh I had an appointment for oil change and tire rotation. I was in a hurry and asked how long it would take. Was told 45 min to an hour usually but it should be less because they had a full staff of "express" mechanics. She also offered to put it through the car wash so I was happy. 45 minutes later someone else came out and told me I needed $1000 worth of work soon. 30 minutes later my oil change and tire rotation was done. I honestly think they spend more time looking for other service to sell you instead of just doing what you come there for. Oh, and they forgot the car wash too. Liked it much better when it was Sheehy Nissan. Simple service should be quick and I would have been better off at Jiffy Lube. At least Jiffy Lube vacuums mats and cleans windows with every service and would have taken half the time. More
by TB
Verified CustomerEmployees Worked With
Rebecca Stillings
October 15, 2018
Too long to wait for services to be done I just got the car a year next month, brought my car to every service. Yet they find all these things wrong with my car, makes me wonder if all these I just got the car a year next month, brought my car to every service. Yet they find all these things wrong with my car, makes me wonder if all these things we're already wrong when I brought my car? More
by TH3N3WMZA41
Employees Worked With
Ronnie Legette
October 15, 2018
Excellent is an excellent dealer that has the best prices the staff indicated the attention is great has the treatment that a person looks for in any dealership is an excellent dealer that has the best prices the staff indicated the attention is great has the treatment that a person looks for in any dealership that you can imagine More
by elchuy.21
Employees Worked With
Fernando gonzalez, Fernando Gonzalez
October 15, 2018
Very satisfied I’ve always received the best treatment whenever I visit this location, the employees are always welcoming and they’re always willing to help you in a I’ve always received the best treatment whenever I visit this location, the employees are always welcoming and they’re always willing to help you in any way possible More
by NICOLESMITH622
Employees Worked With
Shawn Tyner
October 14, 2018
Exceptional Friendly greeting. Wait time less than expected. The tech went over everything..wash my car and I was on my way home with a smile Friendly greeting. Wait time less than expected. The tech went over everything..wash my car and I was on my way home with a smile More
by EDAVIS824
Employees Worked With
Rebecca Stillings
October 14, 2018
My Experience at Hart Nissan I had a most satisfying experience at this dealership. Mr. Shawn Tyner, my salesman, was very professional, courteous, and really helpful, and very k I had a most satisfying experience at this dealership. Mr. Shawn Tyner, my salesman, was very professional, courteous, and really helpful, and very knowledgeable about Nissans. More
by pearlineglenn
Employees Worked With
Roderick, Shawn Tyner
October 14, 2018
Complete lack of consideration of time I had an 8 o'clock appointment. I am a VIP at Nissan. A State inspection, oil change, and repair of Sensory light repair was to be completed. My 4 I had an 8 o'clock appointment. I am a VIP at Nissan. A State inspection, oil change, and repair of Sensory light repair was to be completed. My 4 yr old great grandson was with me. There were only appx 3 customers in waiting area. After waiting 2 hrs, I went to see what was hold up. Katie Snead went to Check on hold up. Mechanic had not touched vehicle. I told them I could not continue to wait. Told them to do only oil change and state inspection. Ms Snead blamed the delay on volume of state inspection. I find that not acceptable. I had an apptmt at 8:00 am and was on time. It was 10:45 am when I got in my vehicle. In addition no one discussed declined repairs. I read them on work sheet. I would had work done had it not taken 2 hrs & 45 minutes. Customers came in after me and had work done before me. I wonder how long I would had been waiting had I not checked on why it was taking so long. Ordeal is not acceptable nor appreciated. More
by Gbudasoff
Employees Worked With
Do not recognize above names.
October 14, 2018
Satisfied Customer When ever I go in for service, it is fast and convenient, the agents always take there time to explain my needs, The waiting room is always clean & c When ever I go in for service, it is fast and convenient, the agents always take there time to explain my needs, The waiting room is always clean & comfortable, and water and snacks are readily available. More
by ROBINBRDRS4
Employees Worked With
Ronnie Legette
October 14, 2018
Check in The old guy at the desk was rude. Obviously if my sensor is bad and saying I have a flat I want it looked at. He commented about me after and I heard The old guy at the desk was rude. Obviously if my sensor is bad and saying I have a flat I want it looked at. He commented about me after and I heard it. My service pays his salary. Everyone else worked hard to overcome his statements. More
by JEANNIEWALTZ
Employees Worked With
Unknown but 3 in service
October 13, 2018
It was a tornado watch Omg I was there and it was a tornado watch but let me tell you they got me in a brand new car and made me feel so important and safe. Omg I was there and it was a tornado watch but let me tell you they got me in a brand new car and made me feel so important and safe. More
by MESHATILL
Employees Worked With
Everybody that worked Thursday night was great!!!, A.C Curtis
