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Victory Nissan of Mechanicsville
Mechanicsville, VA
1,994 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 27, 2018
Janelle Duncan is a Rockstar! Janelle has completely mastered the little things that make her customer service superior amongst her peers! With her extremely infectious smile and Janelle has completely mastered the little things that make her customer service superior amongst her peers! With her extremely infectious smile and attention to detail she has really made this an enjoyable experience for me! Her upbeat personality was refreshing and most importantly genuine. More
by DLALEXANDER09
Verified CustomerEmployees Worked With
Janelle Duncan
October 27, 2018
A++++! No pressure and explains everything well! I had a great experience is my car shopping with Fernando. He is very professional and find the car or truck that fits you. Not once I felt pressure t I had a great experience is my car shopping with Fernando. He is very professional and find the car or truck that fits you. Not once I felt pressure to buy any of the cars that was shown to me. He gave me all the options I had and took his time never felt rushed. This is the second time that my wife and I bought a car with Fernando. We recommend him 100 times over! More
by Jonartiles
Employees Worked With
Fernando Gonzalez
October 27, 2018
Excellent customer service The entire experience was exceptional. Everyone is very pleasant and helpful. I got what I wanted and the price I was looking for.very happy!! The entire experience was exceptional. Everyone is very pleasant and helpful. I got what I wanted and the price I was looking for.very happy!! More
by Camila
Employees Worked With
Fernando Gonzalez
October 27, 2018
Everyone was very friendly Rebecca was was very friendly with a smile . Kept me updated even though she was busy . I was happy it didn’t take take but an hour and minute. Rebecca was was very friendly with a smile . Kept me updated even though she was busy . I was happy it didn’t take take but an hour and minute. More
by TJAMES.RICHMOND
Employees Worked With
Rebecca Stillings
October 27, 2018
Easy, Convenient, Fast They greet you as soon as you pull up to assist you and ensure you feel valued as a customer whether you’re buying a car or getting one serviced! They greet you as soon as you pull up to assist you and ensure you feel valued as a customer whether you’re buying a car or getting one serviced! More
by Roane
Employees Worked With
Harold Anderson, Rodney Booker, Fernando Gonzalez, Jermaine Simpson
October 27, 2018
You are spoilering me! Tops in customer service! Do you want to experience a level of customer service that you expect? And have it surpass you expectations? Come and experi Tops in customer service! Do you want to experience a level of customer service that you expect? And have it surpass you expectations? Come and experience the Hart nissan service department! More
by Nissanguy
Employees Worked With
Scott Batwinas
October 26, 2018
Customer service I am not sure the name of the man that serviced my car. I’m sure you can look this up by my name. Anyway, he was extremely rude. I asked the service m I am not sure the name of the man that serviced my car. I’m sure you can look this up by my name. Anyway, he was extremely rude. I asked the service manager to tell me exactly why the parts on my car needed fixed because I did not understand. The manager got the man that looked over my car. His first words to me were, “what do you not understand!” Firstly, I am a female and I do not understand a lot about cars so I feel it is common decency to explain this to me especially when you want $2,500 to fix my car I’ve only had for 3 months. So I am extremely frustrated with the customer service I was given. When I called before I picked up my car I was on hold for 25 minutes then to see why it needed fixed and someone hung the phone up on me. This is not okay. I work in customer service and would never treat someone like this. More
by Nicole
Employees Worked With
Shawn Tyner
October 26, 2018
Very pleading I chose the five stars because my visit was very pleasant thanks for tje coffee/doughnuts/free water. I would lime to be offered floor covrring to p I chose the five stars because my visit was very pleasant thanks for tje coffee/doughnuts/free water. I would lime to be offered floor covrring to prevent oil on my carpet. Thanks keep up tje good work, for nice service center manager. More
by ANDERSONLINDA38
Employees Worked With
Janelle , Scott Batwinas
October 26, 2018
Excellent service I was greeted upon arrival and everything was very smooth from the start. I sat in a comfortable space and enjoyed the coffee and donuts that were pro I was greeted upon arrival and everything was very smooth from the start. I sat in a comfortable space and enjoyed the coffee and donuts that were provided. With the amount of work needing done to the vehicle, they comepleted in a great timely manner. More
by NOEMAIL3
Employees Worked With
Megan Thrower
October 26, 2018
Poor customer services guy! Very rude!!! Every time I come in to get my car service he always get smart and across me when I’m talking. How disrespectful!! Very rude!!! Every time I come in to get my car service he always get smart and across me when I’m talking. How disrespectful!! More
by AAK2271
Employees Worked With
Scott Batwinas
